Customer Operations Executive

HARWIN ASIA PTE. LTD.; Singapore; On-site; SGD 33,480 - 58,032; Full time

Job summary

HARWIN ASIA PTE. LTD. in Singapore is seeking a capable Sales Support and Customer Service professional to manage orders, respond to inquiries, coordinate logistics, and liaise with internal teams.

The role also supports the sales team by coordinating visits, tracking opportunities, nurturing leads from exhibitions and campaigns, and preparing basic sales reports for internal review.

Qualifications

• Minimum 3 years' experience in a similar role providing Sales Support and Customer Service.
• Excellent verbal and written communication skills.
• Proficiency in using CRM systems (e.g., Salesforce) and interpreting relevant data.
• Ability to adapt communication style to suit different customer interactions.
• Strong multitasking and task prioritisation abilities.

Responsibilities

• Process customer orders accurately and in a timely manner within internal systems.
• Manage customer enquiries, quotations, and order status updates.
• Coordinate logistics activities, including shipment arrangements and delivery follow-ups.
• Liaise with internal teams to resolve order, delivery, or documentation issues.
• Maintain accurate customer and order records.
• Support sales team in preparation and coordination of customer visits.
• Track and follow up on opportunity pipelines and sales activities.
• Monitor and manage leads generated from exhibitions, campaigns, and other channels.
• Prepare basic sales reports and updates for internal review.
• Ensure timely communication between sales, customers, and internal stakeholders.

Skills

Customer service

Sales support

CRM (Salesforce)

Communication skills

Multitasking

Tools

Salesforce

Job description

Key Duties and Responsibilities

Customer Service Support

• Process customer orders accurately and in a timely manner within internal systems

• Manage customer enquiries, quotations, and order status updates

• Coordinate logistics activities, including shipment arrangements and delivery follow-ups

• Liaise with internal teams to resolve order, delivery, or documentation issues

• Maintain accurate customer and order records

Sales Support

• Support sales team in preparation and coordination of customer visits

• Track and follow up on opportunity pipelines and sales activities

• Monitor and manage leads generated from exhibitions, campaigns, and other channels

• Prepare basic sales reports and updates for internal review

• Ensure timely communication between sales, customers, and internal stakeholders

REQUIREMENTS

- Minimum 3 years' experience in a similar role providing Sales Support and Customer Service

- Excellent verbal and written communication skills.

- Proficiency in using CRM systems (e.g., Salesforce) and interpreting relevant data.

- Ability to adapt communication style to suit different customer interactions.

- Strong multitasking and task prioritisation abilities.