Sales Support & Customer Service Executive

NEX GLOBAL ENTERPRISES PTE. LTD.; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

NEX GLOBAL ENTERPRISES PTE. LTD. is seeking a Sales Support and Customer Service Executive to assist the Sales team with customer management, quotations, order processing and sales coordination.

The role focuses on maintaining relationships and ensuring smooth communication between customers and internal departments. Responsibilities include preparing quotations, processing orders, handling inquiries, and supporting price comparisons.

Qualifications

• Prior experience in sales administration or customer support is preferred.
• Proficient in Microsoft Office and comfortable with MS Excel/PowerPoint/Word.
• Strong communication and coordination abilities.
• Good organizational and multitasking capabilities.
• Attention to detail and problem-solving mindset.

Responsibilities

• Prepare quotations, sales orders and related sales documents.
• Process customer orders and coordinate delivery schedules.
• Handle customer enquiries and follow-ups for daily sales operations.
• Ensure compliance with company policies and sales processes.
• Call leads and follow up on customer requests.
• Support existing customer accounts and inquiries.
• Assist price comparisons and cost analyses as needed.
• Identify opportunities for repeat business and retention.
• Follow up on requests and resolve issues promptly.
• Perform ad-hoc duties as instructed by team leader.

Skills

Microsoft Office

Communication skills

Coordination skills

Organizational multitasking

Tools

Microsoft Excel

PowerPoint

Word

Job description

We are seeking a Sales Support & Customer Service Executive to support our Sales team in customer management, quotation preparation, sales coordination and order processing activities.

Job Description

The Sales Support & Customer Service Executive plays an important role in supporting the Sales team in achieving revenue targets, maintaining strongcustomer relationships, coordinating order processing activities, and ensuring smooth communication between customers and internal departments.

Key Responsibilities

• Prepare quotations, sales orders and sales-related documentation
• Process customer orders and coordinate delivery schedules
• Handle customer enquiries, follow-ups, and administrativesupport for daily sales operations
• Ensure compliance with company policies and sales processes
• Calls to leads generated/ handle customer inquiries and follow up on requests
• Support existing customer accounts and follow up on inquiries
• Support price comparison and cost analysis activities
• Identify opportunities for repeat business and customer retention
• Follow up on customer requests and resolve issues promptly
• Perform ad-hoc duties / tasks as required by the Company or instructed by the team leader

Requirements

• Prior experience in salesadministration, sales coordination, or customer support role preferred
• Proficiency in Microsoft Office (Excel,PowerPoint, Word)
• Strong communication andcoordination skills
• Good organizational andmultitasking abilities
• Attention to detail andproblem-solving mindset