Service Supervisor

SINGFIRE ASIA PTE. LTD.; Singapore; On-site; SGD 33,000 - 52,000; Full time

Job summary

SINGFIRE ASIA PTE. LTD. is seeking a capable outlet service leader to support daily operations of the outlet, drive revenue, and maintain high service standards.

You will work closely with the Outlet Manager, greet guests, handle enquiries, and ensure cleanliness and smooth team performance. The ideal candidate holds a Diploma in Food & Beverage or equivalent, with at least 3 years in KTV, restaurant service, or retail.

Qualifications

• Min. Diploma in Food & Beverage or equivalent.
• At least 3 years experience in KTV/Restaurant service/retail.
• Strong financial management and business acumen.
• Excellent customer service and problem-solving skills.
• Strong planning and people management skills.
• Team player with interpersonal and communication skills.
• Flexible to multi-task and work under pressure.

Responsibilities

• Assist in the Outlet Manager in the operations of outlet
• Drive revenue, maximize profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers' feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff's schedule planning
• Any other ad hoc duties assigned by the company

Skills

Customer service

Problem-solving

People management

Communication skills

Flexibility

Team leadership

Multitasking under pressure

Education

Diploma in Food & Beverage

Job description

Responsibilities including but not limited to:

• Assist in the Outlet Manager in the operations of outlet
• Drive revenue, maximize profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers' feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff's schedule planning
• Any other ad hoc duties assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem-solving skills
• Strong planning and people management skills to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so the ability to multi-task, work under pressure with short deadlines