ASSISTANT SERVICE MANAGER

SINGFIRE ASIA PTE. LTD.; Singapore; Presencial; SGD 52 000 - 78 000; Tempo integral

Resumo da oferta

SINGFIRE ASIA PTE. LTD. seeks an Outlet Manager to lead daily restaurant operations, driving revenue while maintaining high service standards.

You will manage guest relations, oversee cleanliness, and foster team development to ensure superior guest experiences. The role requires a Diploma in Food & Beverage and at least 3 years of relevant experience in KTV/restaurant service or retail, with strong financial acumen and leadership capability to handle fast-paced environments.

Qualificações

• Diploma in Food & Beverage or equivalent is required.
• At least 3 years’ experience in KTV/Restaurant Service/Retail or equivalent.
• Strong financial management skills and business acumen are essential.
• Good customer service mindset with problem-solving abilities.
• Proven leadership in planning, training and team development.
• Excellent interpersonal and communication skills; able to multi-task under pressure.

Responsabilidades

• Assist in the Outlet Manager in the operations of outlet.
• Drive revenue, maximize profits and minimize costs of the outlet.
• Establish good relations with guests and handle guest requests promptly and professionally.
• Maintain high service standards and address customer feedback effectively.
• Ensure cleanliness and maintain outlet presentation at all times.
• Lead and develop team members; manage recruitment, orientation and training.
• Oversee staff discipline, appearance and performance; co-lead the team to deliver high-quality service.

Conhecimentos

Customer service

People management

Interpersonal skills

Communication skills

Problem-solving

Planning

Flexibility

Multi-tasking

Financial management

Business acumen

Sales & marketing trends

Formação académica

Diploma in Food & Beverage

Descrição da oferta de emprego

Responsibilities including but not limited to:

• Assist in the Outlet Manager in the operations of outlet


• Drive revenue, maximize profits and minimize costs of the outlet


• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner


• Ability in handling customers' feedback and maintaining high service standards


• Responsible in maintaining overall cleanliness of outlet area


• Form robust relations with team members and assist in their development


• Manage staff discipline, appearance and work performance


• Co-lead the team to achieve high quality services delivered to guests at all times


• Responsible for recruitment, orientation and training of staffs


• Responsible for monthly staff's schedule planning


• Any other ad hoc duties assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent


• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent


• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends


• Strong customer service and problem-solving skills


• Strong planning and people management skills to lead a dynamic service team


• Team player with excellent interpersonal and communication skills


• Flexibility is a must so the ability to multi-task, work under pressure with short deadlines