Service Sales Administrator (Science Park)

Telistar Solutions Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Telistar Solutions Pte Ltd in Singapore (Science Park) is seeking a detail-oriented Sales Administration professional to prepare T&M and service parts quotations, verify pricing, scope and required documents, and coordinate with Service Sales, Operations, Finance and other teams to gather information.

You will track open quotations, support quote-to-PO processes, maintain quotation trackers and customer records, and generate routine reports.

Qualifications

• Diploma or equivalent qualification in business administration, sales support field.
• Experience in sales administration, customer service, quotation processing or order management is preferred.
• Familiarity with ERP or CRM systems and Microsoft Office applications.
• Strong attention to detail and ability to manage multiple requests and deadlines.
• Clear written and verbal communication skills.
• Able to work collaboratively with customers and cross-functional teams.
• Quotations and administrative requests are processed accurately and within agreed timelines.
• Open quotations receive timely follow-up, with outcomes recorded clearly.
• Service parts and customer account requests are complete, accurate, and processed in line with established procedures.
• Service Sales records and trackers are maintained reliably.

Responsibilities

• Prepare and process T&M and service parts quotations using internal systems and approved pricing guidelines.
• Check quotation details for accuracy including customer/equipment information, scope, pricing, validity, and documentation.
• Coordinate with Service Sales, Service Operations, Finance and others to obtain information for quotations.
• Track open quotations and follow up with customers or internal stakeholders on status.
• Support quote-to-PO follow-up, including recording outcomes and coordinating next steps when a purchase order is received.
• Escalate pricing, commercial, or approval matters to the appropriate team or manager.
• Create service parts records and process extensions in relevant systems per procedures.
• Submit requests to create new customer accounts and provide required information.
• Check data submitted for completeness and follow up on missing information.
• Maintain clear records of requests, approvals, and completed updates.
• Maintain quotation trackers, customer records, and other Service Sales documentation.
• Support order processing and related administrative activities as required.
• Prepare routine reports on quotation activity and follow-up status.
• Respond to internal requests and coordinate timely resolution of administrative issues.
• Follow company policies, data privacy requirements, and applicable approval controls.

Skills

Attention to detail

Communication skills

Team collaboration

Multitasking

Education

Diploma or equivalent in business admin, sales support

Tools

ERP systems

CRM systems

MS Office

Job description

Job Responsibilities:

• Prepare and process T&M and service parts quotations using the relevant internal systems and approved pricing guidelines.
• Check quotation details for accuracy, including customer and equipment information, scope, pricing, validity, and required documentation.
• Coordinate with Service Sales, Service Operations, Finance and other relevant teams to obtain information needed for quotations.
• Track open quotations and follow up with customers or internal stakeholders on their status.
• Support quote-to-PO follow-up, including recording outcomes and coordinating next steps when a purchase order is received.
• Escalate pricing, commercial, or approval matters to the appropriate team or manager.

Service parts and customer master data

• Create service parts records and process extensions in the relevant systems, following established procedures and approval requirements.
• Submit requests to create new customer accounts and provide the required supporting information.
• Check submitted data for completeness and accuracy, and follow up on missing information.
• Maintain clear records of requests, approvals, and completed updates.

Service Sales administration

• Maintain quotation trackers, customer records, and other Service Sales documentation.
• Support order processing and related administrative activities as required.
• Prepare routine reports on quotation activity and follow-up status.
• Respond to internal requests and coordinate timely resolution of administrative issues.
• Follow company policies, data privacy requirements, and applicable approval controls.

Job Requirements:

• Diploma or equivalent qualification in business administration, sales support field.
• Experience in sales administration, customer service, quotation processing or order management is preferred.
• Familiarity with ERP or CRM systems and Microsoft Office applications.
• Strong attention to detail and ability to manage multiple requests and deadlines.
• Clear written and verbal communication skills.
• Able to work collaboratively with customers and cross-functional teams.
• Quotations and administrative requests are processed accurately and within agreed timelines.
• Open quotations receive timely follow-up, with outcomes recorded clearly.
• Service parts and customer account requests are complete, accurate, and processed in line with established procedures.
• Service Sales records and trackers are maintained reliably.

Location is at Science Park.