Sales Support Administrator

Elcometer (Asia) Private Limited; Singapore; On-site; SGD 26,000 - 42,000; Full time

Job summary

Elcometer (Asia) Private Limited is seeking a Sales Support Administrator to back the sales team by handling sales data, coordinating with departments, and delivering administrative support to boost productivity.

The role emphasizes customer service, quotes, order processing, CRM maintenance, and process improvements, with a preference for candidates with business admin background and SAP familiarity.

Qualifications

• Min. O level, A Level or Polytechnic Diploma in Business Administration, Sales, or a related field.
• Previous experience in sales support, administration, or customer service.
• Proficient in Microsoft Office Suite and CRM software.
• Strong organizational and time management skills.
• Good command of verbal and written communication skills.
• Ability to work collaboratively in a team-oriented environment.
• Experience with using SAP has an added advantage.

Responsibilities

• Sales Coordination: Assist the sales team in preparing quotes, purchase orders, and invoices.
• Sales Coordination: Maintain and update the customer database and sales records.
• Sales Coordination: Track sales leads and opportunities, ensuring timely follow-up.
• Administrative Support: Manage incoming calls and inquiries, providing prompt responses to customers.
• Administrative Support: Prepare sales reports for management review.
• Administrative Support: Organize and maintain sales documentation.
• Communication: Act as a liaison between the sales team and other departments, ensuring smooth workflow and communication.
• Communication: Assist in coordinating meetings and events related to sales activities.
• Customer Relationship Management: Provide exceptional service to customers by addressing their needs and concerns.
• Customer Relationship Management: Support the onboarding of new clients and ensure a seamless transition.
• Sales Process Improvement: Identify opportunities for process improvements and assist in implementing solutions.
• Sales Process Improvement: Collaborate with the sales team to streamline operations and enhance efficiency.

Skills

Organizational skills

Time management

Communication skills

Team collaboration

Education

O level / A level or Polytechnic Diploma in Business Administration, Sales, or related field

Tools

Microsoft Office

CRM software

SAP

Job description

Job Summary

The Sales Support Administrator plays a crucial role in supporting the sales team by ensuring efficient operations and excellent customer service. This position involves managing sales data, facilitating communication between departments, and providing administrative support to enhance sales productivity.

Key Responsibilities

Sales Coordination

• Assist the sales team in preparing quotes, purchase order, and Invoices.
• Maintain and update the customer database and sales records.
• Track sales leads and opportunities, ensuring timely follow-up.

Administrative Support

• Manage incoming calls and inquiries, providing prompt responses to customers.
• Prepare sales reports for management review.
• Organize and maintain sales documentation

Communication

• Act as a liaison between the sales team and other departments, ensuring smooth workflow and communication
• Assist in coordinating meetings and events related to sales activities.

Customer Relationship Management

• Provide exceptional service to customers by addressing their needs and concerns.
• Support the onboarding of new clients and ensure a seamless transition.

Sales Process Improvement

• Identify opportunities for process improvements and assist in implementing solutions.
• Collaborate with the sales team to streamline operations and enhance efficiency.

Qualifications

• Min. O level, GCE "A" Level/Polytechnic Diploma in Business Administration, Sales, or a related field (preferred).
• Previous experience in sales support, administration, or customer service.
• Proficient in Microsoft Office Suite and CRM software.
• Strong organizational and time management skills.
• Good command of verbal and written communication skills.
• Ability to work collaboratively in a team-oriented environment.
• Experience with using SAP has an added advantage.