Service Sales Administrator (Science Park)

TELISTAR SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

TELISTAR SOLUTIONS PTE. LTD. in Singapore seeks an organized Service Sales Administrator to provide quotation and administrative support.

The role involves preparing T&M and service parts quotations, ensuring accuracy, and coordinating with multiple internal teams to gather the necessary information for timely quotations. You will maintain quotation trackers, customer records, and assist with order processing while adhering to data privacy requirements and approval controls.

Qualifications

• Diploma or equivalent qualification in business administration, sales support field.
• Experience in sales administration, customer service, quotation processing or order management is preferred.
• Familiarity with ERP or CRM systems and Microsoft Office applications.
• Strong attention to detail and ability to manage multiple requests and deadlines.
• Clear written and verbal communication skills.
• Able to work collaboratively with customers and cross-functional teams.

Responsibilities

• Provide administrative and quotation support to the Service Sales team in Singapore.
• Prepare and process T&M and service parts quotations using internal systems and approved pricing guidelines.
• Coordinate with Service Sales, Service Operations, Finance and other teams to obtain information needed for quotations.
• Track open quotations and follow up with customers or internal stakeholders on their status.
• Support quote-to-PO follow-up and record outcomes when a purchase order is received.
• Maintain service parts and customer master data and Service Sales records.

Skills

Attention to detail

Written and verbal communication

Cross-functional collaboration

Quotations processing

Education

Diploma or equivalent qualification in business administration or sales support

Tools

ERP/CRM systems

Microsoft Office

Job description

Job Responsibilities:

Provide administrative and quotation support to the Service Sales team in Singapore. The role will help prepare T&M and service parts quotations, follow up on quotations through to purchase order receipt and maintain accurate service parts and customer account information.

• Prepare and process T&M and service parts quotations using the relevant internal systems and approved pricing guidelines.
• Check quotation details for accuracy, including customer and equipment information, scope, pricing, validity, and required documentation.
• Coordinate with Service Sales, Service Operations, Finance and other relevant teams to obtain information needed for quotations.
• Track open quotations and follow up with customers or internal stakeholders on their status.
• Support quote-to-PO follow-up, including recording outcomes and coordinating next steps when a purchase order is received.
• Escalate pricing, commercial, or approval matters to the appropriate team or manager.Service parts and customer master data

Service parts and customer master data

• Create service parts records and process extensions in the relevant systems,following established procedures and approval requirements.
• Submit requests to create new customer accounts and provide the required supporting information.
• Check submitted data for completeness and accuracy, and follow up on missing information.
• Maintain clear records of requests, approvals, and completed updates.Service Sales administration.

Service Sales administration.

• Maintain quotation trackers, customer records, and other Service Sales documentation.
• Support order processing and related administrative activities as required.
• Prepare routine reports on quotation activity and follow-up status.
• Respond to internal requests and coordinate timely resolution of administrative issues.
• Follow company policies, data privacy requirements, and applicable approval controls.

Job Requirements:

• Diploma or equivalent qualification in business administration, sales support field.
• Experience in sales administration, customer service, quotation processing or order management is preferred.
• Familiarity with ERP or CRM systems and Microsoft Office applications.
• Strong attention to detail and ability to manage multiple requests and deadlines.
• Clear written and verbal communication skills.
• Able to work collaboratively with customers and cross-functional teams.
• Quotations and administrative requests are processed accurately and within agreed timelines.
• Open quotations receive timely follow-up, with outcomes recorded clearly.
• Service parts and customer account requests are complete, accurate, and processed in line with established procedures.
• Service Sales records and trackers are maintained reliably.

Location is at Science Park.