Service Admin Executive (support Engineering dept)

ACEXCELLENT CONSULTING PTE. LTD.; Singapore; On-site; SGD 4,000 - 5,000; Full time

Benefits offered by this job

Dynamic environment

Attractive benefits

Job summary

ACEXCELLENT CONSULTING PTE. LTD. is seeking a Service Support Executive to provide administrative and operational support for the Service team, coordinating maintenance, repairs, and installations of scientific equipment.

The role involves preparing quotations and contracts, scheduling maintenance, and ensuring timely completion with excellent customer service. Proficiency in Microsoft Office and ERP systems like SAP/SAGE is desired.

Qualifications

• Diploma in Business, Science, Engineering, or related field.
• 2+ years in service coordination or customer support.
• Experience with scientific/lab equipment is a plus.
• Fluent in English, with strong written and oral communication.

Responsibilities

• Prepare service quotations, contracts, and related documentation.
• Coordinate preventive maintenance schedules, breakdown calls, and service requests.
• Follow up on service jobs to ensure timely completion and customer satisfaction.
• Generate reports and maintain accurate service records and databases.
• Liaise with customers, service engineers, vendors, and principals on service matters.
• Support spare parts ordering, inventory tracking, and warranty administration.
• Utilize Microsoft Office tools to prepare reports, spreadsheets, and service documentation.
• Leverage SAP or other ERP systems to support service operations and inventory management.

Skills

Communication skills

English proficiency

Team player

Education

Diploma in Business, Science, Engineering, or related field

Tools

SAP

SAGE

Microsoft Office

Job description

• Be part of a dynamic Science & Medical company
• Attractive Benefits

POSITION SUMMARY

The Service Support Executive provides administrative and operational support to the Service team to ensure smooth coordination of maintenance, repairs, installations, and excellent customer service for scientific equipment.

RESPONSIBILITIES

• Prepare service quotations, contracts, and related documentation
• Coordinate preventive maintenance schedules, breakdown calls, and service requests
• Follow up on service jobs to ensure timely completion and customer satisfaction
• Generate reports and maintain accurate service records and databases
• Liaise with customers, service engineers, vendors, and principals on service matters
• Support spare parts ordering, inventory tracking, and warranty administration
• Utilize Microsoft Office tools to prepare reports, spreadsheets, and service documentation
• Leverage SAP/SAGE systems, when applicable, to support service operations and inventory management
• Collaborate effectively within the team to achieve operational goals
• Maintain meticulous organization and attention to detail in administrative processes

REQUIREMENTS

• Diploma in Business, Science, Engineering, or related field with minimum 2 years of experience in service coordination, customer support, or business operations
• Prior experience in scientific, laboratory equipment, devices, or consumables industry is an advantage
• Strong communication skills with proficiency in spoken and written English
• Proficient in Microsoft Office applications (Word, Excel, and PowerPoint)
• Meticulous, organized, and detail-oriented
• Positive attitude with willingness to learn and grow
• Familiarity with SAP or other ERP systems
• A collaborative team player with the ability to work effectively across departments

R24119740