Sales Support Administrator

ELCOMETER (ASIA) PTE LTD; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

ELCOMETER (ASIA) PTE LTD is seeking a Sales Support Administrator to assist the sales team with quotes, orders, and CRM data, ensuring smooth operations and high levels of customer service.

The role covers coordinating sales activities, handling inquiries, preparing reports, maintaining documentation, and supporting onboarding of new clients while seeking process improvements to boost efficiency and productivity.

Qualifications

• Min. O level, A level or poly diploma in business or related field.
• Experience in sales support, administration or customer service.
• Proficient in Microsoft Office and CRM software.
• Strong organizational and time management skills.
• Good verbal and written communication.
• SAP experience is a plus.

Responsibilities

• Assist the sales team in quotes, purchase orders and invoices.
• Maintain and update the customer database and sales records.
• Track sales leads and opportunities with timely follow-up.
• Manage calls and inquiries, providing prompt responses to customers.
• Prepare sales reports for management review.
• Organize and maintain sales documentation.
• Act as liaison between sales and other departments to ensure workflow.
• Assist in coordinating meetings and events related to sales activities.
• Provide exceptional service to customers and support onboarding of new clients.
• Identify opportunities to improve sales processes and implement solutions.

Skills

Sales coordination

CRM software

Microsoft Office

Time management

Communication

Teamwork

Education

O level / A level / Diploma

Tools

SAP

Job description

Job Summary:

The Sales Support Administrator plays a crucial role in supporting the sales team by ensuring efficient operations and excellent customer service. This position involves managing sales data, facilitating communication between departments, and providing administrative support to enhance sales productivity.

Key Responsibilities:

Sales Coordination:

• Assist the sales team in preparing quotes, purchase order, and Invoices.
• Maintain and update the customer database and sales records.
• Track sales leads and opportunities, ensuring timely follow-up.

Administrative Support:

• Manage incoming calls and inquiries, providing prompt responses to customers.
• Prepare sales reports for management review.
• Organize and maintain sales documentation

Communication:

• Act as a liaison between the sales team and other departments, ensuring smooth workflow and communication
• Assist in coordinating meetings and events related to sales activities.

Customer Relationship Management:

• Provide exceptional service to customers by addressing their needs and concerns.
• Support the onboarding of new clients and ensure a seamless transition.

Sales Process Improvement:

• Identify opportunities for process improvements and assist in implementing solutions.
• Collaborate with the sales team to streamline operations and enhance efficiency.

Qualifications:

• Min. O level, GCE "A" Level/Polytechnic Diploma in Business Administration, Sales, or a related field (preferred).
• Previous experience in sales support, administration, or customer service.
• Proficient in Microsoft Office Suite and CRM software.
• Strong organizational and time management skills.
• Good command of verbal and written communication skills.
• Ability to work collaboratively in a team-oriented environment.
• Experience with using SAP has an added advantage.