Service Admin Executive (Supporting Engineering dept)

ACExcellent Consulting Pte Ltd; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

ACExcellent Consulting Pte Ltd is seeking a Service Support Executive to provide administrative and operational support to the Service team within the Engineering department, ensuring smooth coordination of maintenance, repairs, installations, and excellent customer service for scientific equipment.

You will prepare service documentation, coordinate maintenance schedules, follow up on service jobs, generate reports, liaise with customers and engineers, support parts ordering and inventory, and

Qualifications

• Diploma required with minimum 3 years of experience in service coordination, customer support, or business operations.
• Experience in scientific/lab equipment or consumables is a plus.
• Strong communication skills in spoken and written English.

Responsibilities

• Prepare service quotations, contracts and related documentation.
• Coordinate preventive maintenance schedules, breakdown calls and service requests.
• Follow up on service jobs to ensure timely completion and customer satisfaction.

Skills

Communication skills

English proficiency

Education

Diploma in Business, Science, Engineering, or related field

Tools

SAP/SAGE systems

Job description

Join a dynamic Science & Medical equipment/devices company

Attractive benefits

POSITION SUMMARY

The Service Support Executive provides administrative and operational support to the Service team (Engineering dept) to ensure smooth coordination of maintenance, repairs, installations, and excellent customer service for scientific equipment.

RESPONSIBILITIES

• Prepare service quotations, contracts, and related documentation
• Coordinate preventive maintenance schedules, breakdown calls, and service requests
• Follow up on service jobs to ensure timely completion and customer satisfaction
• Generate reports and maintain accurate service records and databases
• Liaise with customers, service engineers, vendors, and principals on service matters
• Support spare parts ordering, inventory tracking, and warranty administration
• Utilize Microsoft Office tools to prepare reports, spreadsheets, and service documentation
• Leverage SAP/SAGE systems, when applicable, to support service operations and inventory management
• Collaborate effectively within the team to achieve operational goals
• Maintain meticulous organization and attention to detail in administrative processes

REQUIREMENTS

• Diploma in Business, Science, Engineering, or related field with minimum 3 years of experience in service coordination, customer support, or business operations
• Prior experience in scientific, laboratory equipment, devices, or consumables industry is an advantage
• Strong communication skills with proficiency in spoken and written English