Service Operations & Customer Care Coordinator

Flintex Consulting; Singapore; On-site; SGD 33,000 - 58,000; Full time

Job summary

Flintex Consulting is seeking a proactive Service Desk/Coordinator to support indoor operations in Singapore. You will handle inquiries, prepare quotations, and manage job orders while coordinating with engineers, subcontractors, and customers to ensure timely service delivery.

The role requires solid MS Office skills, good communication, and experience with NetSuite is a plus. Diploma or higher with relevant experience is preferred.

Qualifications

• Knowledge of MS Office applications and efficient computer skills.
• Strong communication abilities for customer interactions.
• Experience with NetSuite is an added advantage.
• Possess minimum educational levels with relevant work experience.

Responsibilities

• Attend to customer enquiries and complaints via phone, email, or fax.
• Prepare quotations and process job orders (JOP).
• Schedule and prioritise service requests from customers.
• Coordinate with field engineers, sub-contractors, and customers to meet timelines.
• Maintain service history and document reports and updates.
• Provide regular updates to Service Manager and team.
• Identify opportunities for service improvements and additional offerings.
• Support audits and prepare documentation as required.
• Raise purchase requisitions and manage vendor/sub-contractor needs.
• Handle scheduling, travel bookings, and equipment/material drawings.

Skills

MS Office knowledge

Communication skills

Education

GCE 'N' / 'O' / 'A' Level

Diploma in Business Administration

Tools

NetSuite

Job description

Flintex Consulting is seeking a proactive Service Desk/Coordinator to support indoor operations in Singapore. You will handle inquiries, prepare quotations, and manage job orders while coordinating with engineers, subcontractors, and customers to ensure timely service delivery.

The role requires solid MS Office skills, good communication, and experience with NetSuite is a plus. Diploma or higher with relevant experience is preferred.