Service Coordinator - Customer Ops & Scheduling Expert

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Manpower Singapore is seeking an administrative professional to handle customer inquiries and complaints, prepare quotations and service documents, and coordinate service requests with technicians and subcontractors. The role also involves maintaining records, monitoring customer satisfaction, and supporting audits and logistics tasks.

The candidate should have a Diploma in Business Administration or related field with relevant experience, be proficient in Microsoft Office, and possess strong

Qualifications

• Diploma or equivalent with 1–4 years of relevant work experience.
• Proficient in Microsoft Office and admin tasks.
• Strong communication and interpersonal skills.
• Experience with NetSuite is a plus.

Responsibilities

• Handle customer enquiries and complaints, ensuring timely follow-up and resolution.
• Prepare quotations, process job orders, purchase orders, and other service-related documents.
• Coordinate and schedule service requests, projects, technicians, and subcontractors to meet deadlines.
• Maintain accurate service records, reports, warranty claims, and customer documentation.
• Monitor customer satisfaction, provide account updates, and identify opportunities for additional services or upgrades.
• Support administrative tasks, audits, logistics arrangements, and other duties assigned by management.

Skills

Microsoft Office

Communication skills

Education

Diploma in Business Administration

GCE N/O/A Level

Tools

NetSuite

Job description

Manpower Singapore is seeking an administrative professional to handle customer inquiries and complaints, prepare quotations and service documents, and coordinate service requests with technicians and subcontractors. The role also involves maintaining records, monitoring customer satisfaction, and supporting audits and logistics tasks.

The candidate should have a Diploma in Business Administration or related field with relevant experience, be proficient in Microsoft Office, and possess strong