Senior/ Service Coordinator

Flintex Consulting; Singapore; On-site; SGD 33,000 - 58,000; Full time

Job summary

Flintex Consulting is seeking a proactive Service Desk/Coordinator to support indoor operations in Singapore. You will handle inquiries, prepare quotations, and manage job orders while coordinating with engineers, subcontractors, and customers to ensure timely service delivery.

The role requires solid MS Office skills, good communication, and experience with NetSuite is a plus. Diploma or higher with relevant experience is preferred.

Qualifications

• Knowledge of MS Office applications and efficient computer skills.
• Strong communication abilities for customer interactions.
• Experience with NetSuite is an added advantage.
• Possess minimum educational levels with relevant work experience.

Responsibilities

• Attend to customer enquiries and complaints via phone, email, or fax.
• Prepare quotations and process job orders (JOP).
• Schedule and prioritise service requests from customers.
• Coordinate with field engineers, sub-contractors, and customers to meet timelines.
• Maintain service history and document reports and updates.
• Provide regular updates to Service Manager and team.
• Identify opportunities for service improvements and additional offerings.
• Support audits and prepare documentation as required.
• Raise purchase requisitions and manage vendor/sub-contractor needs.
• Handle scheduling, travel bookings, and equipment/material drawings.

Skills

MS Office knowledge

Communication skills

Education

GCE 'N' / 'O' / 'A' Level

Diploma in Business Administration

Tools

NetSuite

Job description

Singapore, Singapore | Posted on 08/19/2026

Assist day to day indoor operations including internal / external communications.

RESPONSIBILITIES

• Attend to customers enquires / complaints through phone / email / fax and ensure that necessary actions are taken and followed through.
• Receive, prepare, and generate quotation / charges for customers, Job Order Processing (JOP).
• Schedule and prioritize service request from customers.
• Liaise and coordinate with field service engineers, sub-contractors, customers, and other related authorities / parties to ensure service are completed within agreed timeline and to customer’s satisfaction.
• Keep and track service history and follow up with customer account to confirm satisfaction.
• Maintain accurate service records, including service reports upon completion, customer feedback, and ensure they are well documented and uploaded to the system.
• Provide regular customer account updates and reports to the Service Manager, Assistant Service Manager or Lead Coordinator.
• Monitor recurring issues, complaints, and propose process improvement to enhance service quality.
• Identify opportunities for additional service offering, follow‑up services, regular services, equipment upgrade based on customer needs.
• Ensure high level of customer satisfaction through proactive service planning and communication.
• Support customer audits, inspections and provide supporting document when necessary.
• Prepare service request form / purchase order for vendors / sub-contractors.
• Prepare shipping form for delivery of items.
• Reservations and bookings of air tickets.
• Prepare and draw materials / parts for subcontractor or Technician / Engineer.
• Raise purchase requisition to obtain accessories, installation materials or parts which are required in the project / service jobs.
• Ensure all work schedule records, filing systems and documentations are kept in order.
• Coordinate and maintain schedules for projects and service works for all the service personnel.
• Handle all Company's equipment warranty claims.
• Perform other ad‑hoc duties as assigned by the Manager.

Requirements:

• Knowledge is MS Office
• Possess good communication skills
• Experience in NetSuite is an added advantage
• Minimum GCE 'N' / 'O' / 'A' Level with 3-4 years of related working experience. Or
• Diploma Holder in Business Administration with 1-2 years of related working experience