Service Operation Executive (Front Desk)

DM Dasher Pte Ltd; Singapore; On-site; SGD 29,000 - 37,000; Full time

Benefits offered by this job

Staff discounts

Snacks and refreshments provided

Annual Increment & AWS

Performance Bonus

Healthcare / Insurance Coverage

Job summary

DM Dasher Pte Ltd is seeking a Service Operation Executive (Front Desk) on a full-time basis for our service centre in Singapore. You will greet walk-in customers, handle warranty questions, coordinate returns and refunds, and manage parcel logistics with accuracy.

The role requires good English communication and a second language, with an emphasis on organisation, reliability, and teamwork to support warehouse and finance teams.

Qualifications

• Experience in customer service, service centre operations, or returns and refunds is an advantage.
• Comfortable handling home appliance returns, including lifting robot vacuums and air purifiers when needed.
• Good spoken and written English and a second language.
• Organised, detail-oriented and able to multitask.
• Reliable team player with a positive attitude and strong sense of responsibility.

Responsibilities

• Greet and assist walk-in customers, including handling warranty enquiries and service intake.
• Manage and process product return and refund cases in accordance with company policy, including verification, documentation, system updates, and coordination with warehouse and finance teams.
• Manage warranty parcel packing, shipment arrangements, and receiving parcels from couriers.
• Record parcel details accurately in the internal system and ensure proper tracking.
• Maintain cleanliness and organisation of the front desk and waiting area.
• Perform ad hoc duties as assigned by Management.

Skills

Customer service

Front desk operations

Multitasking

Bilingual English + second language

Team player

Job description

DM Dasher Pte Ltd is hiring a full-time Service Operation Executive (Front Desk) for our service centre.

You will assist walk-in customers, coordinate warranty cases, manage parcels, and process returns and refunds for consumer electronics and home appliances.

Key Responsibilities

• Greet and assist walk-in customers, including handling warranty enquiries and service intake

• Manage and process product return and refund cases in accordance with company policy, including verification, documentation, system updates, and coordination with warehouse and finance teams

• Manage warranty parcel packing, shipment arrangements, and receiving parcels from couriers

• Record parcel details accurately in the internal system and ensure proper tracking

• Maintain cleanliness and organisation of the front desk and waiting area

• Perform ad hoc duties as assigned by Management

Requirements

• Experience in customer service, service centre operations, or returns and refunds is an advantage

• Comfortable handling home appliance returns, including lifting robot vacuums and air purifiers when needed

• Good spoken and written English and a second language

• Organised, detail-oriented and able to multitask

• Reliable team player with a positive attitude and strong sense of responsibility

Benefits Package

Statutory & Financial:

• CPF, SDL and all necessary statutory contributions

• Annual Increment & AWS

• Performance Bonus

Leave Entitlement:

• Annual Leave, Medical Leave & Compassionate Leave

Health & Wellness:

• Optical Benefit

• Dental Benefit

• Insurance Coverage

Perks & Culture:

• Staff Discounts

• Snacks and refreshments provided

You & Dasher

We're more of a football team than a family. We celebrate the journey, values, and growth together. At Dasher, we nurture your success — and when you're ready for a new adventure, it's a transfer, not a farewell. Make your time at Dasher remarkable and unforgettable.