Service Engineer

dormakaba International Holding AG; Singapore; On-site; SGD 48,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Flexi-benefits

Job summary

dormakaba International Holding AG in Singapore seeks a Service Engineer to support our access solutions products. You will perform on-site installation, preventive maintenance and repairs, provide customer guidance, and ensure smooth operation of systems across diverse environments.

Ideal candidates have a basic engineering qualification, are willing to learn, and hold a valid Singapore Class 3 driving license.

Qualifications

• Good level of customer service experience.
• Clear and effective communication with customers and colleagues.

Responsibilities

• Provide customer support for our products and handle enquiries.
• Perform on-site installation, preventive maintenance and repairs.
• Offer aftersales solutions and training on product features and usage.
• Proactively inform customers of additional products and services offered.
• Manage resources, materials and equipment for effective delivery.
• 24/7 standby duty on a rotational basis.

Skills

Customer service

Communication skills

Education

NITEC/Diploma

Diploma or equivalent

Job description

Service Engineer

We are at the heart of every place that matters: as a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places.

At dormakaba, more than 16,000 people from all over the world work together and grow together. If you are looking for exciting career prospects, if you want to fuel innovation and like tackling new challenges, then we would love to hear from you!

Our Singapore Service team is always on the lookout for talents and help you reach your best potential!

Role & Responsibilities

• Provide customer support for our Company’s products such as handling their enquiries with tact and courtesy.

• Perform on-site advice, installation, preventive maintenance and repairs of our Company products.

• Offer aftersales solutions and training to customers on product features, configuration, usage and maintenance.

• Proactive in informing customers of additional product and services we offer.

• Handle all essential resources, materials and equipment for effective and efficient delivery.

• 24/7 Standby Duty on a rotational basis

Key Competencies

• Good level of customer service experience.

• Good communication skills to enable interaction with internal and external customers.

Qualification:

• NITEC/ Diploma in Engineering/Electrical/Mechanical/Computer-related or equivalent discipline.

• Candidates without prior working experience are welcome as on-the-job training will be provided.

• Possess a valid Singapore Class 3 Driving License (Manual).

WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE

• Learning culture where every employee is engaged in learning and development growth.

• Team programs and activities that celebrate individual and team’s success.

• Long service award recognition for our committed and dedicated colleagues.

• Health insurance and flexi-benefits cater for the employee’s health and wellness.