Customer Service and Sales

AUTOMOTIVE RESTORATION TEAM PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

AUTOMOTIVE RESTORATION TEAM PTE. LTD. in Singapore seeks a capable administrator to handle customer support, bookings, quotations, and daily workshop admin, ensuring smooth operations and customer satisfaction.

You will be the first contact for walk-ins and inquiries, manage appointments, provide service updates, and prepare invoices. Proficiency in MS Office and social media helps support marketing and client engagement.

Qualifications

• Minimum O' Level or equivalent; Automotive or Business Administration background preferred.
• Prior experience in automotive workshop, service advisor, or administrative roles is advantageous.
• Proficient in MS Office and social media platforms to support administrative and marketing tasks.
• Strong communication and interpersonal skills to engage customers and team members effectively.
• Organized, detail-oriented, and able to multitask in a fast-paced environment.
• Customer-focused with a positive attitude and problem-solving mindset.

Responsibilities

• Serve as the first point of contact for customers via walk-ins, phone, or online inquiries to address their needs promptly
• Manage bookings, schedule jobs, and confirm appointments to ensure efficient workshop flow
• Explain workshop services, provide status updates, and deliver accurate quotations to customers
• Maintain high customer satisfaction and retention through effective communication and service
• Accurately maintain service records and invoices to support workshop administration
• Prepare quotations and invoices to facilitate billing and customer transparency
• Coordinate with detailers to track job progress and ensure timely completion
• Manage online marketing presence when required to support workshop visibility
• Assist in planning workshop workflow to optimize operational efficiency
• Provide administrative support to ensure smooth daily operations
• Promote add-on services such as maintenance packages to increase sales
• Support marketing campaigns including seasonal promotions and customer loyalty programs

Skills

Customer service

MS Office

Social media

Communication

Multitasking

Detail-oriented

Education

O' Level or equivalent

Job description

Job Summary

Able to perform various customer support, administrative, and clerical functions. Oversee administrative tasks, manage customer interactions, and support workshop operations to ensure smooth day-to-day operations and customer satisfaction.

Responsibilities

• Serve as the first point of contact for customers via walk-ins, phone, or online inquiries to address their needs promptly
• Manage bookings, schedule jobs, and confirm appointments to ensure efficient workshop flow
• Explain workshop services, provide status updates, and deliver accurate quotations to customers
• Maintain high customer satisfaction and retention through effective communication and service
• Accurately maintain service records and invoices to support workshop administration
• Prepare quotations and invoices to facilitate billing and customer transparency
• Coordinate with detailers to track job progress and ensure timely completion
• Manage online marketing presence when required to support workshop visibility
• Assist in planning workshop workflow to optimize operational efficiency
• Provide administrative support to ensure smooth daily operations
• Promote add-on services such as maintenance packages to increase sales
• Support marketing campaigns including seasonal promotions and customer loyalty programs
• Encourage repeat business by maintaining long-term customer relationships

Preferred competencies and qualifications

• Minimum O' Level or equivalent; Automotive or Business Administration background preferred
• Prior experience in automotive workshop, service advisor, or administrative roles is advantageous
• Proficient in MS Office and social media platforms to support administrative and marketing tasks
• Strong communication and interpersonal skills to engage customers and team members effectively
• Organized, detail-oriented, and able to multitask in a fast-paced environment
• Customer-focused with a positive attitude and problem-solving mindset

Other Information

5-day work week, despite being in the automotive industry