Service Engineer

MIT SEMICONDUCTOR PTE. LTD.; Singapore; On-site; SGD 40,000 - 72,000; Full time

Job summary

MIT SEMICONDUCTOR PTE. LTD. seeks a field service engineer to install and commission semiconductor equipment at customer sites, providing pre- and post-sales support for upgrades.

You will troubleshoot field issues, collaborate with Engineering and Manufacturing on design, quality and performance, and evaluate machine performance with technical reports. Able to travel overseas on short notice; focus on cost management during warranty and post-warranty.

Qualifications

• Higher NITEC / ITC / Diploma in Electronics/Mechanical Engineering
• Some experience in servicing in sorter, inspection and marking equipment
• Laser marking experience will have added adventage
• Computer literate
• Excellent customer orientation skills
• Able to travel overseas at short notice

Responsibilities

• Set-up, install, buy-off and commission new semiconductor equipment at customer sites
• Provide pre and post sales technical support to service and upgrade equipment e.g. change-kits, new design modules, features and capabilities
• Trouble-shoot process related problems and identify root cause(s) for effective and timely resolution of field issues
• Work closely with Engineering and Manufacturing on design, quality and performance issues
• Assist in overall machine performance evaluation with technical reports and feedback
• Cost management to lower service support expenses during warranty and post warranty
• Provide technical training for customers on set-up, operations and maintenance
• Update and maintain all service related documentation or reports in databases (e.g. customer feedback system) for effective record, monitoring and resolution of customer issues
• Defend customer installed base with regular field service reports
• Provide competitive information and market intelligence on ground to Service and Sales
• Build and maintain strong customer relations on ground
• Strive to convert demo POs to confirmed POs at customer sites with strong technical and customer service support
• Identify opportunities on ground for added revenue in terms of spare part sales, preventive maintenance etc

Skills

Customer orientation

Field service experience

Laser marking

Travel readiness

Computer literacy

Communication skills

Education

Higher NITEC / ITC / Diploma in Electronics/Mechanical Engineering

Job description

MAIN DUTIES AND RESPONSIBILITIES:

• Set-up, install, buy-off and commission new semiconductor equipment at customer sites
• Provide pre and post sales technical support to service and upgrade equipment e.g. change-kits, new design modules, features and capabilities
• Trouble-shoot process related problems and identify root cause(s) for effective and timely resolution of field issues
• Work closely with Engineering and Manufacturing on design, quality and performance issues
• Assist in overall machine performance evaluation with technical reports and feedback
• Cost management to lower service support expenses during warranty and post warranty

(b) Technical Training

• Provide technical training for customers on set-up, operations and maintenance
• Update and maintain all service related documentation or reports in databases (e.g. customer feedback system) for effective record, monitoring and resolution of customer issues

(c) Defend Customer base

• Defend customer installed base with regular field service reports
• Provide competitive information and market intelligence on ground to Service and Sales
• Build and maintain strong customer relations on ground

(d) Support Service and Sales revenue growth

• Strive to convert demo POs to confirmed POs at customer sites with strong technical and customer service support
• Identify opportunities on ground for added revenue in terms of spare part sales, preventive maintenance etc

MAIN JOB SPECIFICATIONS / REQUIREMENTS

• Higher NITEC / ITC / Diploma in Electronics/Mechanical Engineering
• Some experience in servicing in sorter, inspection and marking equipment
• Laser marking experience will have added adventage
• Computer literate
• Excellent customer orientation skills
• Able to travel overseas at short notice