Service Engineer

dormakaba; Singapore; On-site; SGD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Flexi-benefits

Job summary

dormakaba is seeking a customer-focused technician to support our access solutions in Singapore. You will provide on-site advice, installation, preventive maintenance and repairs of our products, and deliver aftersales training on features and usage.

A NITEC/Diploma in Engineering or related field is required, and candidates with no prior experience are welcome with on-the-job training. A valid Singapore Class 3 driving license is essential; join a team that values learning, development, and

Qualifications

• Customer service experience is advantageous.
• Strong communication with internal and external stakeholders.
• License: Singapore Class 3 Driving License (Manual) is required.

Responsibilities

• Provide customer support for our Company’s products by handling inquiries with tact and courtesy.
• Perform on-site advice, installation, preventive maintenance and repairs of our products.
• Offer aftersales solutions and training to customers on product features, configuration, usage and maintenance.
• Proactively inform customers of additional products and services we offer.
• Handle all essential resources, materials and equipment for effective and efficient delivery.
• 24/7 Standby Duty on a rotational basis

Skills

Customer service

Communication

Education

NITEC/Diploma

Job description

We are at the heart of every place that matters: as a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places. At dormakaba, more than 16,000 people from all over the world work together and grow together. If you are looking for exciting career prospects, if you want to fuel innovation and like tackling new challenges, then we would love to hear from you!

Role & Responsibilities

• Provide customer support for our Company’s products such as handling their enquiries with tact and courtesy.
• Perform on-site advice, installation, preventive maintenance and repairs of our Company products.
• Offer aftersales solutions and training to customers on product features, configuration, usage and maintenance.
• Proactive in informing customers of additional product and services we offer.
• Handle all essential resources, materials and equipment for effective and efficient delivery.
• 24/7 Standby Duty on a rotational basis

Key Competencies

• Good level of customer service experience.
• Good communication skills to enable interaction with internal and external customers.

Qualification

• NITEC/ Diploma in Engineering/Electrical/Mechanical/Computer-related or equivalent discipline.
• Candidates without prior working experience are welcome as on-the-job training will be provided.
• Possess a valid Singapore Class 3 Driving License (Manual).

WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE

• Learning culture where every employee is engaged in learning and development growth.
• Team programs and activities that celebrate individual and team’s success.
• Long service award recognition for our committed and dedicated colleagues.
• Health insurance and flexi-benefits cater for the employee’s health and wellness.