Customer Service Specialist, Singapore

5G-Starlink Pte.; Singapore; On-site; SGD 33,000 - 61,000; Full time

Job summary

5G-Starlink Pte. seeks a Customer Service Specialist in Singapore to coordinate activities for the Service Team and provide operational support.

You will use established procedures to advise customers on products and services, aiming to deliver exceptional service and build long-term partner relationships. The ideal candidate has 1 year of relevant experience in security/construction/building environments, with strong communication and problem-solving abilities, ready to start or with minimal

Qualifications

• Diploma/Degree in Business Administration/Management or Engineering.
• 1 year of relevant experience in the security, construction and building environment.
• Immediate start or short notice period will be an added advantage.

Responsibilities

• Provide administrative, coordination and operation support for Service Team.
• Coordinate activities of service or technical personnel focusing on quality and efficiency in our service delivery.
• Understand customer needs to provide the right information, advice and assistance.
• Answer customer inquiries, orders, service needs and complaints professionally and respond in a timely manner.
• Prepare and manage quotations, invoices, cash receipts, payments, collections and reports.
• Share customer feedback with colleagues to innovate and create long-term benefits.

Skills

Customer service

Sales coordination

Contract preparation

CRM skills

Communication skills

Analytical skills

Problem solving

Team collaboration

Education

Diploma/Degree in Business Administration

Job description

About the job Customer Service Specialist, Singapore

Position Summary:

We are seeking for motivated and energetic Customer Service Specialist to help coordinating activities and providing operational support for the Service team. The incumbent use dormakaba established procedures and guidelines to provide information, advice, and assistance regarding dormakaba products and services to our customers. He/She will also ensure high level of service excellence is delivered to build long term relationship with our partners.

• Provides administrative, coordination and operation support for Service Team
• Coordinate activities of the service or technical personnel focusing on quality and efficiency in our service delivery
• Understand the needs and requirements of customer in order to provide the right information, advice and assistance
• Answer customer telephone inquiries, orders, service needs and complaints professionally and respond in a timely manner.
• Follow-up and co-ordinate with customers, logistics & other general matters
• Prepare and manage quotations, invoices, cash receipt, payments, collections and reports
• Share customer feedback, and information to colleagues within dormakaba to innovate and create positive long-term benefits.
• Good knowledge of the Companys products and service offerings.
• Experienced level of customer service, sales coordination and contract preparation
• Experienced level of customer relationship management skills. Ability to understand the needs and requirement of customer to provide right information, advice and assistance.
• High collaboration with multiple teams across the business.
• Excellent communication skills to enable interaction with internal and external stakeholders/ customers
• Strong communication, analytical, critical thinking, and problem-solving skills.
• Resourceful, results-oriented and a team player.

Qualifications and Experience:

• Diploma/Degree in Business Administration/Management or Engineering with at least 1 year of relevant working experience in the security, construction and building environment.
• Candidate who can start immediatey, or with a short notice period will be an added advantage.