Service Engineer

TOKIMEKU PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading technology firm in Singapore seeks a skilled technical support engineer responsible for providing customer support and managing automation projects. Candidates must hold a diploma in engineering, have 4-5 years of relevant experience, and should be fluent in English. Proficiency in SCADA, PLC, and programming languages like C++ and JAVA are advantageous. This role may require travel across Southeast Asia.

Qualifications

• Minimum of 4-5 years of working experience in a related field.
• Experience in automation is preferred.
• Fluent in English.

Responsibilities

• Provide technical support for products.
• Prepare service quotes and reports.
• Manage automation projects.

Skills

Technical support

Installation and commissioning

Troubleshooting

Maintenance

Application works

Interpersonal skills

Education

Diploma in Engineering (Electrical/Electronic)

Tools

SCADA

PLC

C++

JAVA

Job description

In this position, you will need to:

• Provide technical support to customers including but not limited to, installation, commissioning, troubleshooting, maintenance, training, and calibration for the company's relevant product range
• Prepare service quotes for customers
• Prepare concise and accurate service reports
• Provide positive service experience for our customers
• Manage automation projects
• Perform application works with the company’s relevant product range
• Maintain project pipeline, install base, service case tracking and contract usage
• Other ad-hoc duties as assigned

Desired skills / Requirements

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Engineering (Electrical/Electronic) or equivalent.
• Able to converse fluently with English-speaking associates
• At least 4-5 Year(s) of working experience in the related field is required for this position.
• Having work experience as a senior executive specialising in Engineering - Electronics/Communication or equivalent is an advantage
• Knowledge in SCADA, PLC, C++, JAVA, etc. is an advantage
• Working experience in automation is an advantage
• Working experience in troubleshooting laser-related equipment (e.g., Laser cutting, Laser welding) is preferred
• Ability to work effectively independently and in teams
• Good problem solving, analytical, interpersonal, and organizational skills
• Willing to travel around Southeast Asia if required