Service Desk Engineer (1 year contract)

Etiqa Insurance Singapore; Singapore; On-site; SGD 33,480 - 50,220; Full time

Job summary

Etiqa Insurance Singapore is seeking a dynamic IT support professional to join the team. You will provide first-level technical support for hardware, software, network, and applications, resolve IT incidents, and assist with device management and user access across systems.

The role emphasizes strong communication, independence, and integrity in a fast-paced environment. The successful candidate will hold a Diploma/Degree in related fields and demonstrate meticulous, responsible, and analytical

Qualifications

• Strong written and verbal communication skills.
• Independent, driven, resourceful and meticulous.
• High sense of responsibility and integrity.
• Strong interpersonal and analytical skills.

Responsibilities

• Provide first-level technical support to users for hardware, software, network, and application issues.
• Diagnose, troubleshoot, and resolve IT incidents and service requests promptly; escalate when needed.
• Install, configure, and maintain IT equipment such as desktops, laptops, printers, and mobile devices.
• Manage user accounts, access rights, and password resets across systems per security policies.
• Document incidents, solutions, and procedures; contribute to knowledge base and process improvements.

Skills

Communication skills

Independent & meticulous

Integrity & responsibility

Analytical skills

Education

Diploma/Degree in related fields

Job description

Etiqa is looking for a dynamic individual to join our team. Do you have what it takes?

Are you:

• Passionate about working with people?
• A creative thinker with a positive attitude & outlook?
• A strong dynamic communicator able to collaborate effectively?
• Willing to learn, adapt & grow in a fast paced work environment?

WANT TO MAKE A DIFFERENCE?

This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique skill set, and getting onboard our journey towards “Making The World A Better Place”.

Scope Overview:

• Provide first-level technical support to users for hardware, software, network, and application issues via phone, email, or ticketing systems.
• Diagnose, troubleshoot, and resolve IT incidents and service requests in a timely manner, escalating issues when required.
• Install, configure, and maintain IT equipment such as desktops, laptops, printers, mobile devices, and standard applications.
• Manage user accounts, access rights, and password resets across systems in accordance with security and IT policies.
• Document incidents, solutions, and procedures, and contribute to knowledge base and continuous service improvement initiatives.

Requirements:

• Diploma/Degree in related fields
• Strong written and verbal communication skills
• Independent, driven, resourceful and meticulous
• High sense of responsibility and integrity
• Strong interpersonal and analytical skills