IT Engineer

CHINA STATE CONSTRUCTION ENGINEERING CORPORATION LIMITED Singapore Branch; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

CHINA STATE CONSTRUCTION ENGINEERING CORPORATION LIMITED Singapore Branch is seeking an IT Support professional responsible for delivering help desk services, troubleshooting desktop and infrastructure issues, and maintaining both on-premises and cloud IT environments across multiple offices.

The role requires a Diploma/ Degree in CS/IT with at least 5 years MIS experience, familiarity with Windows Servers, cloud systems, routers and switches, and strong problem-solving skills.

Qualifications

• Diploma or degree in Computer Science/Information Technology or equivalent.
• Minimum 5 years MIS or related experience.
• ITIL Certification or equivalent preferred.
• Working experience with Windows Servers, Cloud systems, routers and network switches.
• Hands-on software and hardware troubleshooting experience.
• Strong analytical and problem-solving skills.
• Good teamwork with excellent communication and interpersonal skills, with initiative and confidence.
• Self-starter capable of working independently with minimal supervision.
• Positive attitude, can-do spirit, and ability to work under pressure.
• Ability to multi-task and manage priorities in a fast-paced, results-oriented environment.

Responsibilities

• Provide IT help desk support to ensure SLA-aligned service delivery.
• Troubleshoot and resolve desktop application and infrastructure issues.
• Install and configure hardware and software applications.
• Maintain on-premise and cloud IT infrastructures across multiple offices.
• Manage user accounts, permissions, and access rights.
• Monitor and ensure smooth operation of IT systems; perform backups and DR procedures.
• Support VOIP, conferencing and mobile service requests.
• Liaise with other teams and vendors to resolve requests promptly.

Skills

Analytical thinking

Communication

Teamwork

Independent worker

Education

Diploma/Degree in Computer Science or IT

Tools

Windows Servers

Cloud

Router

Network Switches

Job description

Responsibilities:

• Responsible for supporting the IT help desk services to ensure services are delivered to meet business needs and expectations, within SLA standards (response time and resolution time).
• Troubleshoot and resolve issues related to desktop applications and infrastructure.
• Install and configure hardware and software applications.
• Maintain IT infrastructures both on premise and cloud: servers, network switches, wireless network at multiple offices.
• Manage user accounts, permissions, and access rights.
• Monitor and maintain IT systems to ensure their smooth functioning.
• Perform system backups and disaster recovery procedures.
• Support VOIP, conferencing and mobile service request.
• Liaise with other support teams, or product teams as required to resolve requests and issues in a timely manner.
• Act as a contact point between helpdesk operations, other teams (internal, external and vendor/supplier).
• IT assets and inventories management.
• Be responsible for managing project, implementation, configuration, and maintenance system.
• Ensure proper documentation of all IT infrastructure setups, software licenses, and any software modifications.
• Design and conduct IT user training on systems under the IT Department's purview.
• Continuously update technical knowledge and skills.
• Other ad doc tasks and projects as needed.

Requirements:

• Tertiary eduction (Diploma/Degree) in Computer Science, Information Technology, or equivalent.
• Minimum 5-years of MIS or related experience.
• ITIL Certification or equivalent preferred.
• Working experience with Windows Servers, Cloud system, Router, and Network Switches.
• Hands-on software and hardware troubleshooting experience.
• Strong analytical and problem-solving skills.
• Good team player with excellent communication and interpersonal skills combined with self-assurance and confidence.
• Self-starter, ability to work independently with minimal supervision.
• Possess a positive attitude and can-do spirit, and able to work under pressure.
• Ability to multi-task, take initiative and manage priorities.
• Ability to strive in a fast-paced and results-oriented environment.
• Willingness to work outside regular business hours as required.