IT Engineer

CHINA CONSTRUCTION (SOUTH PACIFIC) DEVELOPMENT CO. PTE. LTD.; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

China Construction (South Pacific) Development Co. PTE. LTD.

in Singapore invites an IT Specialist to support the IT help desk, ensuring SLA-compliant responses and timely resolutions. The role covers on-premise and cloud infrastructure, hardware/software installation, user management, backups, VOIP, and cross-team collaboration. You will document configurations, manage assets, and participate in projects while maintaining a proactive training approach for users.

Qualifications

• Diploma/Degree in Computer Science, Information Technology, or equivalent.
• Minimum 5-years of MIS or related experience.
• ITIL Certification or equivalent preferred.
• Working experience with Windows Servers, Cloud system, Router, and Network Switches.

Responsibilities

• Support IT help desk services to ensure SLA-compliant response and resolution times.
• Troubleshoot and resolve issues related to desktop applications and infrastructure.
• Install and configure hardware and software applications.
• Maintain IT infrastructures both on-premise and in the cloud: servers, switches, wireless network across multiple offices.
• Manage user accounts, permissions, and access rights.
• Monitor and maintain IT systems to ensure smooth functioning.
• Perform system backups and disaster recovery procedures.
• Support VOIP, conferencing and mobile service requests.
• Liaise with other support teams or product teams to resolve requests promptly.
• Act as a contact point between helpdesk operations, other teams, and vendors.
• IT assets and inventories management.
• Lead projects, implementations, configuration, and maintenance of systems.
• Ensure proper documentation of all IT infrastructure setups, licenses, and modifications.
• Design and conduct IT user training on systems under IT Department purview.
• Continuously update technical knowledge and skills.
• Other ad hoc tasks and projects as needed.

Skills

Help desk

Troubleshooting

Windows Server

Cloud

Networking

Communication

Education

Diploma/Degree in IT

Job description

Responsibilities:

• Responsible for supporting the IT help desk services to ensure services are delivered to meet business needs and expectations, within SLA standards (response time and resolution time).


• Troubleshoot and resolve issues related to desktop applications and infrastructure.


• Install and configure hardware and software applications.


• Maintain IT infrastructures both on premise and cloud: servers, network switches, wireless network at multiple offices.


• Manage user accounts, permissions, and access rights.


• Monitor and maintain IT systems to ensure their smooth functioning.


• Perform system backups and disaster recovery procedures.


• Support VOIP, conferencing and mobile service request.


• Liaise with other support teams, or product teams as required to resolve requests and issues in a timely manner.


• Act as a contact point between helpdesk operations, other teams (internal, external and vendor/supplier).


• IT assets and inventories management.


• Be responsible for managing project, implementation, configuration, and maintenance system.


• Ensure proper documentation of all IT infrastructure setups, software licenses, and any software modifications.


• Design and conduct IT user training on systems under the IT Department's purview.


• Continuously update technical knowledge and skills.


• Other ad doc tasks and projects as needed.

Requirements:

• Tertiary eduction (Diploma/Degree) in Computer Science, Information Technology, or equivalent.


• Minimum 5-years of MIS or related experience.


• ITIL Certification or equivalent preferred.


• Working experience with Windows Servers, Cloud system, Router, and Network Switches.


• Hands-on software and hardware troubleshooting experience.


• Strong analytical and problem-solving skills.


• Good team player with excellent communication and interpersonal skills combined with self-assurance and confidence.


• Self-starter, ability to work independently with minimal supervision.


• Possess a positive attitude and can-do spirit, and able to work under pressure.


• Ability to multi-task, take initiative and manage priorities.


• Ability to strive in a fast-paced and results-oriented environment.


• Willingness to work outside regular business hours as required.