Service Desk Engineer — Elevate IT Support & Experience

Etiqa Insurance Singapore

Singapore

On-site

SGD 33,480 - 50,220

Full time

14 days+

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Job summary

Etiqa Insurance Singapore is seeking a dynamic IT support professional to join the team. You will provide first-level technical support for hardware, software, network, and applications, resolve IT incidents, and assist with device management and user access across systems.

The role emphasizes strong communication, independence, and integrity in a fast-paced environment. The successful candidate will hold a Diploma/Degree in related fields and demonstrate meticulous, responsible, and analytical

Qualifications

Strong written and verbal communication skills.
Independent, driven, resourceful and meticulous.
High sense of responsibility and integrity.
Strong interpersonal and analytical skills.

Responsibilities

Provide first-level technical support to users for hardware, software, network, and application issues.
Diagnose, troubleshoot, and resolve IT incidents and service requests promptly; escalate when needed.
Install, configure, and maintain IT equipment such as desktops, laptops, printers, and mobile devices.
Manage user accounts, access rights, and password resets across systems per security policies.
Document incidents, solutions, and procedures; contribute to knowledge base and process improvements.