IT Helpdesk Intern

Etiqa Insurance Singapore; Singapore; On-site; SGD 31,000 - 40,000; Part time

Job summary

Etiqa Insurance Singapore is seeking a dynamic intern to join the IT Helpdesk team. You will provide first-level support, assist with walk-in requests, and help users with M365 migrations and setup.

You will help develop training materials, coordinate sessions, collect feedback, and promote adoption of Teams, OneDrive, SharePoint and Copilot. Ideal candidates are undergraduates or recent graduates with strong communication, reliability, and analytical skills, able to commit at least 3 months.

Qualifications

• Undergraduate or recently graduated
• Strong written and verbal communication skills
• Independent, resourceful and meticulous
• High sense of responsibility and integrity
• Strong interpersonal and analytical skills
• Able to commit at least 3 months or more

Responsibilities

• Provide first-level IT helpdesk support and assist walk-in user requests
• Support M365 migration activities, including user setup, guidance and troubleshooting
• Assist in development and customization of M365 training materials and user guides
• Coordinate user training sessions and collect feedback for improvement
• Support user adoption initiatives to maximize utilization of M365 tools (Teams, OneDrive, SharePoint, Copilot)
• Assist with documentation and knowledge base updates

Skills

Written & verbal communication

Interpersonal skills

Analytical thinking

Independent / resourceful

Detail-oriented

Education

Undergraduate / recent graduate

Tools

M365

Teams

OneDrive

SharePoint

Copilot

Job description

Etiqa is looking for a dynamic individual to join our team. Do you have what it takes?

Are you:

• Passionate about working with people?
• A creative thinker with a positive attitude & outlook?
• A strong dynamic communicator able to collaborate effectively?
• Willing to learn, adapt & grow in a fast paced work environment?

WANT TO MAKE A DIFFERENCE?

This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique skill set, and getting onboard our journey towards “Making The World A Better Place”.

Scope Overview:

• Providing first-level IT helpdesk support and assisting with walk-in user requests.
• Supporting M365 migration-related activities, including user setup, guidance, and troubleshooting.
• Assisting in the development and customization of M365 training materials and user guides.
• Coordinating user training sessions and collecting feedback for continuous improvement.
• Supporting user adoption initiatives to drive effective utilization of M365 tools such as Teams, OneDrive, SharePoint, and Copilot (where applicable).
• Assisting with documentation and knowledge base updates.

Requirements:

• Undergraduate / recently graduated university students
• Strong written and verbal communication skills
• Independent, driven, resourceful and meticulous
• High sense of responsibility and integrity
• Strong interpersonal and analytical skills
• Able to commit at least 3 months or more