Service Desk / Call Centre Agent(12 hrs shift, Budget $2700)

RAPSYS TECHNOLOGIES PTE LTD; Singapore; On-site; SGD 27,000 - 33,000; Full time

Job summary

RAPSYS TECHNOLOGIES PTE LTD is seeking a Service Desk / Call Centre Agent to provide first-line IT support in a fast-paced environment, handling inquiries via Call, Email, Webchat, IVR and monitoring consoles.

Responsibilities include 1st level troubleshooting for Workplace, Server and Network; Microsoft 365 and security event monitoring; password resets; logging and routing to higher tiers; recording all transactions in the service management system; broadcasting notifications and ensuring task

Qualifications

• High school diploma or equivalent.
• Experience / Knowledge in IT support will be a Major plus.
• 12 hours rotating shift

Responsibilities

• Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)
• 1st level troubleshooting of in supported systems i.e. Workplace; Server; Network;
• Microsoft 365; Secure Access Service Edge; Point of Sale Security event monitoring
• Server and network availability and performance monitoring Password reset and unlock
• Perform log & route to higher tier or Resolver Team(s)
• Record and manage all transactions/ cases in Service Management System
• Broadcast notifications to the relevant parties
• Provide timely status update, follow up on cases escalated until closure within the service level agreement.
• Ensure daily tasks are executed according to the Standard Operation Procedure

Skills

IT support

Customer service

Education

High school diploma

Job description

Join our team as a Service Desk / Call Centre Agent and help deliver exceptional customer support in a fast-paced environment. We are looking for someone who is proactive, attentive, and ready to assist clients with their inquiries and requests. This role operates on a 12-hour shift schedule and offers a competitive budget of $2700.

Location:

Singapore, Singapore

Work Mode:

Work from Office

Role:

Service Desk / Call Centre Agent

Job Descriptions:

• Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)
• 1st level troubleshooting of in supported systems i.e. Workplace; Server; Network;
• Microsoft 365; Secure Access Service Edge; Point of Sale Security event monitoring
• Server and network availability and performance monitoring Password reset and unlock
• Perform log & route [to higher tier or Resolver Team(s)]
• Record and manage all transactions/ cases in Service Management System
• Broadcast notifications to the relevant parties
• Provide timely status update, follow up on cases escalated until closure within the service level agreement.
• Ensure daily tasks are executed according to the Standard Operation Procedure

Job Requirements:

• High school diploma or equivalent
• Experience / Knowledge in IT support will be a Major plus
• 12 hours rotating shift