Service desk Support(12 hrs rotational shift)

Tap Growth ai; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

Tap Growth ai is seeking a Service Desk Support professional to provide first-line IT support from our Depot Road office in Singapore. You will handle hardware, software and network issues, answering queries via phone, email or ticketing system and resolving incidents within SLAs.

The role requires long rotational shifts (12 hours) including nights, weekends and holidays. The ideal candidate has at least 1 year of IT support experience, strong problem-solving and communication skills, and can

Qualifications

• Minimum 1 year of IT support or service desk experience.
• Strong problem-solving abilities with attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work effectively under pressure in a shift-based schedule.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Respond to user queries via phone, email, or ticketing system.
• Troubleshoot and resolve incidents within defined SLAs.
• Document issues and solutions for future reference.
• Escalate complex problems to relevant teams when necessary.
• Work on 12-hour rotational shifts including nights, weekends, and holidays.

Skills

Customer service

IT support

Problem solving

Communication skills

Teamwork

Tools

Ticketing system

Remote troubleshooting tools

Job description

We're Hiring: Service Desk Support (12 hrs rotational shift)!

Location: Depot road, Singapore

Work Mode: Work from Office

Role: Service Desk Support (12 hrs rotational shift)

What You'll Do:

• Provide first-level technical support for hardware, software, and network issues
• Respond to user queries via phone, email, or ticketing system
• Troubleshoot and resolve incidents within defined SLAs
• Document issues and solutions for future reference
• Escalate complex problems to relevant teams when necessary
• Work on 12-hour rotational shifts including nights, weekends, and holidays

What We're Looking For:

• Minimum 1 year of experience in IT support or service desk roles
• Strong problem-solving abilities with attention to detail
• Excellent communication and interpersonal skills
• Ability to work effectively under pressure in a shift-based schedule
• Familiarity with ticketing systems and remote troubleshooting tools is a plus
• Team player with a positive attitude toward customer service