Service desk Support(12 hrs rotational shift)

Rapsys Technologies Pte Ltd.; Singapore; On-site; SGD 27,000 - 42,000; Full time

Job summary

Rapsys Technologies Pte Ltd invites you to join our Service Desk Support team in Singapore. This role requires handling first-level IT support for hardware, software, and network issues from our Depot Road office.

You will respond to queries via phone, email, or ticketing system, document solutions, and escalate complex problems while working a 12-hour rotational shift including nights, weekends, and holidays.

Qualifications

• Minimum 1 year of IT support or service desk experience.
• Strong problem-solving and attention to detail.
• Excellent communication and interpersonal skills.
• Able to work in a shift-based schedule, including nights, weekends, and holidays.
• Familiarity with ticketing systems and remote troubleshooting is a plus.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Respond to user queries via phone, email, or ticketing system.
• Troubleshoot and resolve incidents within defined SLAs.
• Document issues and solutions for future reference.
• Escalate complex problems to relevant teams when necessary.
• Work on 12-hour rotational shifts including nights, weekends, and holidays.

Skills

Problem-solving

Communication

Interpersonal skills

Team player

Ticketing systems

Remote troubleshooting

Job description

We're Hiring: Service Desk Support (12 hrs rotational shift)!

Location: Depot road, Singapore

Work Mode: Work from Office

Role: Service Desk Support (12 hrs rotational shift)

What You'll Do:

• Provide first-level technical support for hardware, software, and network issues
• Respond to user queries via phone, email, or ticketing system
• Troubleshoot and resolve incidents within defined SLAs
• Document issues and solutions for future reference
• Escalate complex problems to relevant teams when necessary
• Work on 12-hour rotational shifts including nights, weekends, and holidays

What We're Looking For:

• Minimum 1 year of experience in IT support or service desk roles
• Strong problem-solving abilities with attention to detail
• Excellent communication and interpersonal skills
• Ability to work effectively under pressure in a shift-based schedule
• Familiarity with ticketing systems and remote troubleshooting tools is a plus
• Team player with a positive attitude toward customer service