IT Service Desk (Max Budget - SGD 2900)

Tap Growth ai; Singapore; On-site; SGD 40,000 - 54,000; Full time

Job summary

Tap Growth ai in Singapore is seeking an IT Service Desk professional to be the first point of contact for technical support, with at least 1 year of hands-on experience.

You will troubleshoot hardware, software, and network issues, log and track tickets, and communicate clearly with end users. This office-based role emphasizes customer service and timely resolutions.

Join a team that values proactive problem-solving and knowledge sharing to maintain smooth IT operations.

Qualifications

• 1 year of IT support or related field.
• Strong communication and interpersonal skills.
• Familiarity with Windows OS, MS Office, and common IT tools.
• Ability to prioritize tasks in a fast-paced environment.
• Customer-focused mindset with problem-solving abilities.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Log, track, and resolve service requests using ticketing systems.
• Respond promptly to user queries via phone, email, or in person.
• Escalate complex issues to relevant teams when necessary.
• Assist with troubleshooting and system maintenance tasks.
• Document solutions and update knowledge base articles.

Skills

Communication skills

Interpersonal skills

Tools

Windows OS

MS Office Suite

Ticketing systems

Job description

We're Hiring: IT Service Desk!

Join our team as an IT Service Desk professional and be the first line of support for our organization. We are looking for a tech-savvy individual with at least 1 year of experience to provide excellent customer service and solve technical issues efficiently. If you’re passionate about technology and enjoy helping others, this is your opportunity!

Location: Singapore, Singapore

Work Mode: Work from Office

Role: IT Service Desk

What You'll Do:

• Provide first-level technical support for hardware, software, and network issues
• Log, track, and resolve service requests using ticketing systems
• Respond promptly to user queries via phone, email, or in person
• Escalate complex issues to relevant teams when necessary
• Assist with troubleshooting and system maintenance tasks
• Document solutions and update knowledge base articles

What We're Looking For:

• Minimum 1 year of experience in IT support or related field
• Strong communication and interpersonal skills
• Familiarity with Windows OS, MS Office Suite, and common IT tools
• Ability to prioritize tasks in a fast-paced environment
• Customer-focused mindset with problem-solving abilities