Service Delivery Coordinator

InternSG; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

InternSG is seeking a Service Operations Coordinator to assist the contract manager in reviewing, verifying, and closing technicians' tickets across installation, withdrawal, and ad hoc maintenance. You will liaise with technicians and the sales team to resolve backlog tickets promptly and maintain precise contract documentation for easy retrieval.

You will also handle customer inquiries, obtain POD documentation, maintain installation location records, and ensure service records are complete.

Qualifications

• MS Office experience; Excel/Sheets formulas will be an advantage.
• Ability to handle sensitive legal/financial documents and maintain databases.
• Strong teamwork and a positive, collaborative attitude.
• Meticulous, reliable, with attention to administrative priorities.

Responsibilities

• Review, verify, and close technicians' tickets (installation, withdrawal, service) with accuracy.
• Coordinate with technicians and sales to resolve backlog tickets promptly.
• Maintain filing and documentation of all service tickets in contract folders for easy retrieval.
• Assist customers by coordinating and obtaining Proof of Delivery (POD) documentation as required.
• Update records of dispenser installation locations within service card folders and systems.
• Monitor ticket status and follow up on pending documentation to keep records up to date.
• Provide operational support for installation, withdrawal, and maintenance tickets during peak periods.

Skills

Excel formulas

Handling sensitive documents

Team player

Meticulous attention to detail

Multitasking

Verbal and written communication

Job description

InternSG is seeking a Service Operations Coordinator to assist the contract manager in reviewing, verifying, and closing technicians' tickets across installation, withdrawal, and ad hoc maintenance. You will liaise with technicians and the sales team to resolve backlog tickets promptly and maintain precise contract documentation for easy retrieval.

You will also handle customer inquiries, obtain POD documentation, maintain installation location records, and ensure service records are complete.