Service Coordinator

InternSG; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

InternSG is seeking a Service Operations Coordinator to assist the contract manager in reviewing, verifying, and closing technicians' tickets across installation, withdrawal, and ad hoc maintenance. You will liaise with technicians and the sales team to resolve backlog tickets promptly and maintain precise contract documentation for easy retrieval.

You will also handle customer inquiries, obtain POD documentation, maintain installation location records, and ensure service records are complete.

Qualifications

• MS Office experience; Excel/Sheets formulas will be an advantage.
• Ability to handle sensitive legal/financial documents and maintain databases.
• Strong teamwork and a positive, collaborative attitude.
• Meticulous, reliable, with attention to administrative priorities.

Responsibilities

• Review, verify, and close technicians' tickets (installation, withdrawal, service) with accuracy.
• Coordinate with technicians and sales to resolve backlog tickets promptly.
• Maintain filing and documentation of all service tickets in contract folders for easy retrieval.
• Assist customers by coordinating and obtaining Proof of Delivery (POD) documentation as required.
• Update records of dispenser installation locations within service card folders and systems.
• Monitor ticket status and follow up on pending documentation to keep records up to date.
• Provide operational support for installation, withdrawal, and maintenance tickets during peak periods.

Skills

Excel formulas

Handling sensitive documents

Team player

Meticulous attention to detail

Multitasking

Verbal and written communication

Job description

Service operations coordinator:

Key Responsibilities

• Assist the contract manager in reviewing, verifying, and closing all technicians' tickets, including installation, withdrawal, ad hoc maintenance, and service tickets, ensuring accuracy, completeness, and timely closure.
• Liaise closely with technicians and the sales team to follow up and resolve outstanding or backlog tickets promptly.
• Maintain proper filing and documentation of all installation, withdrawal, maintenance, and ad hoc service tickets in the designated contract folders to ensure accurate record-keeping and easy retrieval.
• Attend to customer enquiries and call‑ins professionally and assist customers by coordinating and obtaining Proof of Delivery (POD) documentation as required.
• Update and maintain accurate records of dispenser installation locations within the service card folder and related systems.
• Monitor ticket status and follow up on pending documentation to ensure all service records are complete and up to date.
• Provide operational support and coverage on installation, withdrawal, and ad hoc maintenance tickets during periods of absence or increased workload to ensure continuity of daily operations.
• Support the department with administrative and coordination duties as assigned to ensure smooth and efficient service deliver

Candidate Requirements

• MS Office (specifically Excel/Sheets formulas) will be an advantage.
• High comfort level handling sensitive legal/financial documents and maintaining databases.
• A positive attitude and the ability to be an effective, collaborative team player.
• Meticulous and reliable, with a sharp eye for detail and the ability to make sound judgments regarding administrative priorities.
• Capable of multitasking and managing competing deadlines in a dynamic, high‑pressure environment.
• Strong verbal and written communication skills; able to interface professionally with stakeholders at all levels.