Contract Coordinator

Focal Search Pte Ltd; Singapore; On-site; SGD 28,000 - 50,000; Full time

Job summary

A service-oriented company in Singapore is seeking a candidate to manage customer inquiries, ensuring effective communication and service coordination. The role involves converting inquiries into sales opportunities and resolving complaints related to services and billing. Candidates should demonstrate the ability to efficiently coordinate with service engineers and handle purchasing tasks while maintaining high customer satisfaction levels.

Responsibilities

• Manage and respond to customer inquiries via email and phone.
• Supply information regarding accounts, products, and services.
• Convert customer inquiries into sales opportunities.
• Communicate to address discrepancies in service fulfillment.
• Resolve customer complaints related to billing or services.
• Answer customer queries about services, products, and maintenance.
• Ensure efficient service by coordinating customer needs.
• Plan and assign service engineers to jobs, maintaining records.
• Handle purchasing tasks based on customer inquiries.
• Continuously monitor assigned vessels.
• Ensure engineers are well-managed and supported during onboard jobs.
• Obtain customer approval for any spare parts used by engineers.
• Take responsibility for job completion and reporting.

Job description

• Customer Inquiries: Manage and respond to customer inquiries via email and phone, coordinating their service requests.
• Information Provision: Supply information regarding accounts, products, and services, ensuring customer interaction.
• Sales Generation: Convert customer inquiries into sales opportunities.
• Fulfillment Issues: Communicate with customers to address any discrepancies in service fulfillment.
• Complaint Resolution: Resolve customer complaints related to billing or services provided.
• Customer Questions: Answer customer queries about the company's services, products, and maintenance procedures.
• Service Coordination: Ensure efficient customer service by coordinating their needs with relevant departments.
• Engineer Allocation: Plan and assign service engineers to jobs, maintaining accurate records and ensuring timely completion.
• Purchasing: Handle purchasing tasks based on customer inquiries, maintaining composure under pressure.
• Vessel Monitoring: Continuously monitor assigned vessels.
• Onboard Engineer Care: Ensure engineers are well-managed and supported during onboard jobs.
• Spare Parts Approval: Obtain customer approval for any spare parts used by engineers.
• Job Finalization: Take responsibility for completing jobs and providing detailed reports once engineers finish their tasks.