SERVICE CAPTAIN

A CASA DI MARCO PTE. LTD.; Singapore; On-site; SGD 3,000 - 4,000; Full time

Benefits offered by this job

5.5 days a week

Meal allowance: $50 food

Salary: $2.7k-3.2k SGD based on exp

Singapore PR only

Medical insurance provided

$250 medical claim allowance

Italian and Western cuisine experience

Annual leave: 10 days

Job summary

A CASA DI MARCO PTE. LTD. is seeking a hospitality service staff to welcome guests, present menus, take orders, and coordinate with the kitchen to ensure timely delivery of dishes in a warm, proactive manner.

The role includes upselling, handling bill payments, and maintaining a clean dining area. Prior experience in Italian and Western cuisine is preferred; Singaporean employment status (Sg/PR) is required.

Responsibilities

• Familiarize with the restaurant set-up and all the food & beverage items on the menu.
• Perform pre-operation and side station preparations.
• Greet and seat guests proactively.
• Present guests with the menu and inform them about the specials of the day, promotions and/or menu changes if any etc.
• Give suggestions and upsell where applicable.
• Take orders from the guests and note any special requirements.
• Key the order on the POS machine and communicate with the kitchen for special requirements.
• Coordinate with the kitchen team to ensure prompt and smooth delivery of items.
• Serve the items to the guests as per the course of order.
• Stay alert to guest needs to ensure proactive service delivery.
• Check on guests’ dining experience discreetly and when appropriate.
• Close the bills accurately and promptly.
• Bid fond farewell to guests.
• Attend to guests’ queries and special requests professionally.
• Take ownership of feedback and follow up with guests to ensure satisfaction.
• Perform general housekeeping and basic cleaning tasks.
• Assist with stock taking and pantry organization.
• Follow safety and security policies and report incidents.
• Perform any other duties as assigned.

Job description

Responsibility:

• Familiarize with the restaurant set-up and all the food & beverage items on the menu.
• Perform pre-operation and side station preparations.
• Greet and seat guests proactively.
• Present guests with the menu and inform them about the specials of the day, promotions and/or menu changes if any etc.
• Give suggestions and also try to upsell where applicable.
• Take orders from the guests and to take note of any special requirements.
• Key the order on the POS machine and make sure all special requirements are captured and communicate clearly with the kitchen item if needed.
• Coordinate with the kitchen team to ensure prompt and smooth delivery of items.
• Serve the items to the guests as per the course of order.
• Stay alert and attentive to guests needs to ensure proactive service delivery at all times e..g clearing plates/cutleries after each course, clearing/refilling empty glasses, additional order required, etc.
• Check on guests’ dining experience discreetly and when appropriate.
• Close the bills accurately and promptly.
• Bide fond farewell to guests.
• Attend to guests’ queries, needs and other special requests professionally and promptly.
• Take ownership of feedback received by guests and seek assistance from Restaurant Manager if necessary to ensure prompt follow-up with guests and ensuring their satisfaction.
• Perform general housekeeping and basic cleaning tasks of the restaurant as directed.
• Assist with stock taking and pantry organization when needed.
• Follow the restaurant safety and security policies and procedures. Report accidents, injuries and incidents to manager immediately.
• Perform any other duties and responsibilities that may be assigned.

Benefits:

• - 5.5 days a week
• - $50 food meal allowance
• - Salary $2.7k- 3.2k based on experience
• - Only Sg/ PR
• - Medical and insurance provided
• - $250 medical in claims
• - Employees with Italian and western cuisine experience preferred
• - 10 days of Annual Leave