Service Supervisor (Gilmore/Rempapa)

OUE Restaurants Pte. Ltd.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Benefits offered by this job

Annual Leave

Performance Bonus

Group Medical Insurance

Staff Discounts

Staff Meals Provided

Job summary

OUE Restaurants Pte. Ltd. in Singapore is seeking a Captain or Supervisor with at least 2 years of experience in Asian culinary. The role involves managing guest inquiries, operating POS systems, and ensuring service quality. Candidates should possess excellent communication skills and a positive attitude, able to thrive in a fast-paced environment. Benefits include paid leave, bonuses, and staff discounts.

Qualifications

• At least 2 years of work experience as a Captain or Supervisor in Asian culinary.
• Willingness to work shift hours, weekends, and public holidays.

Responsibilities

• Assist in the first point of contact between guests and the restaurant.
• Manage and operate POS systems, including all card and cash transactions.
• Assist in taking guest orders and recommending menu specialties.
• Balance cash floats at the start and end of each shift.
• Handle delivery platform apps and process orders promptly.

Skills

Excellent communication skills

Strong problem-solving skills

Ability to work in a fast-paced environment

Team player

Proficiency in POS systems

Positive attitude

Tools

POS systems

Online booking systems (e.g. Chope)

Job description

Responsibilities

• Assist in the first point of contact between guests and the restaurant through inquiries via phone, email, or online bookings.
• Attend to inquiries and provide relevant information to secure future business or filter incoming inquiries to the relevant department for follow‑up.
• Manage and operate POS systems, including all card and cash transactions.
• Assist in taking guest orders, recommending menu specialties, and upselling promotions.
• Check and ensure bills’ accuracy before printing it for guests.
• Balance cash floats at the start and end of each shift, maintaining financial integrity.
• Set up tables and service areas according to SOP.
• Assist in clearing tables and dishes from the dining area and side stations.
• Support the team and attend to guest inquiries/feedback politely and professionally.
• Assist in beverage preparation and support daily kitchen operations.
• Follow and ensure appropriate personal hygiene and sanitation procedures are met.
• Assist in self-collection take‑away services for guests, wrapping and packing food products to ensure they are in good condition before being handed to guests.
• Handle delivery platform apps and process orders promptly and effectively.
• Any other duties as assigned by Management.

Qualifications

• At least 2 years of work experience as a Captain or Supervisor in Asian culinary.
• Excellent communication skills; verbally and in writing.
• Strong problem‑solving skills with the ability to handle customer complaints effectively and with empathy.
• A team player to work collaboratively in a team environment.
• Positive “can‑do” attitude, motivated, passionate.
• Ability to work in a fast‑paced environment.
• Proficiency in POS systems and online booking systems (I.e., Chope).
• Willingness to work shift hours, weekends, and public holidays.

Benefits

• Annual Leave, Family Care Leave, Paid Medical Leave
• Annual Wage Supplement
• Performance Bonus & Annual Salary Increment
• Group Medical, Hospitalisation & Dental Insurance
• Long Service Award
• Professional Growth & Development
• Education Assistance
• External Training Sponsorship
• Staff Discounts
• Staff Referral Scheme
• Staff Meals Provided