Service Supervisor (Gilmore/Rempapa)

OUE Restaurants; Singapore; On-site; SGD 40,000 - 60,000; Full time

Benefits offered by this job

Annual Leave

Performance Bonus

Medical Insurance

Staff Discounts

Staff Meals Provided

Job summary

OUE Restaurants in Singapore is seeking a Captain or Supervisor with at least 2 years of experience in Asian culinary. This role involves assisting guests, managing POS systems, handling complaints, and supporting daily kitchen operations. The ideal candidate will possess excellent communication skills and a positive attitude. Benefits include annual leave, performance bonuses, medical insurance, and staff discounts.

Qualifications

• At least 2 years of work experience as a Captain or Supervisor in Asian culinary.
• Excellent verbal and written communication skills.
• Strong problem-solving skills to handle customer complaints effectively.

Responsibilities

• Assist as the first point of contact between guests and the restaurant.
• Manage and operate POS systems, including card and cash transactions.
• Assist in taking guest orders and upselling promotions.

Skills

Communication skills

Problem-solving skills

Team player

POS systems proficiency

Tools

POS systems

Online booking systems (e.g., Chope)

Job description

Responsibilities

• Assist in the first point of contact between guests and the restaurant through inquiries via phone, email, or online bookings
• Attend to inquiries and provide relevant information to secure future business or filter incoming inquiries to the relevant department for follow‑up
• Manage and operate POS systems, including all card and cash transactions
• Assist in taking guest orders, recommending menu specialties, and upselling promotions
• Check and ensure bills' accuracy before printing them for guests
• Balance cash floats at the start and end of each shift, maintaining financial integrity
• Set up tables and service areas according to SOP
• Assist in clearing tables and dishes from the dining area and side stations
• Support the team and attend to guest inquiries/feedback politely and professionally
• Assist in beverage preparation and support daily kitchen operations
• Follow and ensure appropriate personal hygiene and sanitation procedures are met
• Assist in self‑collection take‑away services for guests, wrapping and packing food products to ensure they are in good condition before being handed to guests
• Handle delivery platform apps and process orders promptly and effectively
• Any other duties as assigned by Management

Requirements

• At least 2 years of work experience as a Captain or Supervisor in Asian culinary
• Excellent communication skills; verbally and in writing
• Strong problem‑solving skills with the ability to handle customer complaints effectively and with empathy
• A team player to work collaboratively in a team environment
• Positive "can‑do" attitude, motivated, passionate
• Ability to work in a fast‑paced environment
• Proficiency in POS systems and online booking systems (e.g., Chope)
• Willingness to work shift hours, weekends, and public holidays

Benefits

• Annual Leave, Family Care Leave, Paid Medical Leave
• Annual Wage Supplement
• Performance Bonus & Annual Salary Increment
• Group Medical, Hospitalisation & Dental Insurance
• Long Service Award
• Professional Growth & Development
• Education Assistance
• External Training Sponsorship
• Staff Discounts
• Staff Referral Scheme
• Staff Meals Provided