Service Captain (Italian Restaurant)

Recruit Expert; Singapore; On-site; SGD 31,248 - 39,060; Full time

Job summary

Recruit Expert is seeking a Service Captain in Singapore to oversee daily front-of-house operations. You will ensure smooth service delivery and deliver comprehensive table service, managing guest relationships from arrival to departure.

The ideal candidate will have proven experience in a fast-paced F&B environment, strong customer service skills, and the ability to lead and guide junior service staff. A background in operating reservation and POS systems is preferred.

Qualifications

• Proven experience as a Service Captain or similar role in a fast-paced F&B environment.
• Strong background in customer service with confidence in handling guest feedback and resolving issues.
• Good leadership skills with the ability to guide junior service staff.

Responsibilities

• Oversee daily front-of-house operations, ensuring smooth and efficient service delivery.
• Deliver comprehensive table service, including order taking and guest engagement.
• Supervise table allocation and coordinate service flow.

Skills

Customer service

Leadership

POS system operation

Guest relations management

F&B service

Tools

Reservation platforms

POS systems

Job description

Roles & Responsibilities

• Oversee daily front-of-house operations, ensuring smooth and efficient service delivery across all sections.
• Deliver comprehensive table service, including order taking, food and beverage recommendations, and guest engagement.
• Handle guest relations professionally, ensuring a positive dining experience from arrival to departure.
• Supervise table allocation, coordinate service flow, and support delivery/takeaway operations where required.
• Operate and monitor POS systems for order processing, billing accuracy, and closing procedures.

Requirements

• Proven experience as a Service Captain or similar role in a in a fast-paced F&B environment.
• Strong background in customer service with confidence in handling guest feedback and resolving issues.
• Familiar with reservation platforms (e.g., Chope) and POS systems.
• Good leadership skills with the ability to guide junior service staff.

Salary

$2,800 to $3,500

Ref: 0996425

EA Licence: 19C9701
Registration: R1326740