Service Business Analyst

Vertiv Group Corp.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global technology solutions provider in Singapore is seeking a temporary Operation Associate for 6 months to 1 year. In this role, you will ensure smooth daily operations by managing reporting processes and documentation. The ideal candidate is detail-oriented and organized, with at least 2 years of experience in operations. Proficiency in Power BI, Smartsheet, and ORACLE is a plus. Join us and contribute to the efficiency of our Service Operations team.

Qualifications

• Minimum 2 years of experience in operations or service administration.
• Strong organizational and administrative skills are key.
• Proficiency in relevant software is a plus.

Responsibilities

• Process and submit daily invoices to customers.
• Generate monthly Operations KPI reports from Power BI.
• Maintain documentation and reports in Smartsheet.

Skills

Organizational skills

Detail-oriented

Communication skills

Multi-tasking

Tools

Power BI

Smartsheet

ORACLE

Job description

Overview

Vertiv Singapore is seeking a temporary Operation Associate for 6 months to 1 year to support our Service Operations team. In this role, you will play a key part in ensuring the smooth running of daily operational activities, managing reporting processes, and maintaining accurate documentation. The ideal candidate is detail-oriented, highly organized, and capable of handling multiple tasks efficiently in a fast-paced environment. You will collaborate closely with internal teams, including sales, engineering, and service operations, to ensure timely and accurate execution of operational processes, while contributing to the overall efficiency and success of the team.

Key Responsibilities

• Process and submit daily invoices to customers via portal and email, including all supporting documentation.
• Generate and document monthly Operations KPI reports from Power BI into Smartsheet.
• Maintain monthly subcontractor revenue reports in Smartsheet.
• Update weekly pipeline forecasts for small Time & Materials (T&M) projects.
• Update weekly startup forecasts.
• Update weekly contract forecasts.
• Compile and update monthly NPS and CSAT data.
• Assist in the monthly business report compilation and review for Service Operations.
• Conduct monthly analysis of Forecast vs Actuals for Contracts, T&M, small T&M, startup projects, batteries, and spare parts.
• Generate monthly GR reports for customers with GR requirements (e.g., Netlink, Singtel).
• Process contract terminations as requested by customers, sales personnel, or engineers.
• Raise monthly EPRs for calibration of tools.
• Raise monthly POs for customer portals for invoice submissions.
• Maintain housekeeping of quotation and OPF approvals.
• Maintain housekeeping of engineers' field service reports.
• Process new service contract submissions into the ORACLE system and retain all contract documentation.
• Raise requests for customer entity or billing addresses as needed.
• Order quarterly service report hardcopy booklets when supplies are low.

Requirements

• Minimum 2 years of experience in operations or service administration.
• Strong organizational and administrative skills.
• Proficiency in Power BI, Smartsheet, and ORACLE systems is a plus.
• Detail-oriented with the ability to manage multiple tasks efficiently.
• Good communication skills for effective interaction with internal teams and customers.

Duration

6 months - 1 year

Equal Opportunity & Company Information

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail]. If you are interested in applying or learning more about this role, please visit the company\'s career page located on Vertiv.com/Careers