Service Advisor

BAN HOCK HIN PTE LTD; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A local motorcycle service company in Singapore is looking for a service advisor to provide knowledgeable advice on motorcycle maintenance and coordinate service appointments. Candidates should have a minimum Class 2B license with at least one year of riding experience, along with excellent communication skills. The role involves performing test rides, generating invoices, and ensuring customer satisfaction. Opportunities for career growth and performance-based bonuses are provided.

Benefits

Opportunities for career growth

Performance-based bonuses

Yearly appraisal for promotion

Positive company culture

Qualifications

• Minimum class 2B license with 1 year riding experience.
• Commitment to delivering exceptional service.

Responsibilities

• Perform test ride (bike).
• Provide knowledgeable advice on motorcycle maintenance.
• Schedule service appointments and coordinate with mechanics.
• Communicate with customers regarding service timelines.
• Generate quotations and process payments accurately.
• Follow up with customers after service completion.

Skills

Excellent communication and interpersonal skills

Customer-focused attitude

Job description

Benefits

• Opportunities for career growth and professional development.
• Performance-based bonuses
• Yearly appraisal for promotion and increment
• Positive company culture – open and transparent communication, diversity and inclusion

Job Description

• Perform test ride (bike)
• Provide knowledgeable advice and recommendations on motorcycle maintenance and repair services based on manufacturer guidelines and customer needs.
• Schedule service appointments and coordinate with mechanic to ensure efficient workflow and timely completion of service jobs
• Communicate with customers regarding service timelines, updates, and any additional repairs or maintenance needed
• Generate quotations, invoices and process payments accurately
• Follow up with customers after service completion to ensure satisfaction and address any additional needs.
• Any other duties as assigned by Manager

Job Requirements

• Excellent communication and interpersonal skills
• Customer-focused attitude with a commitment to delivering exceptional service
• Minimum class 2B license with 1 year riding experience