Automotive Service Advisor

BLACKNANO DETAILING PTE. LTD.; Singapore; On-site; SGD 26,000 - 42,000; Full time

Job summary

BLACKNANO DETAILING PTE. LTD. in Singapore seeks an Automotive Service Advisor to handle customer enquiries, booking coordination, and service recommendations in our paint protection division.

You will respond via WhatsApp, social media, phone, and in person, ensuring accurate information and timely service delivery. We value clear communication, reliable records, and problem-solving attitude. The ideal candidate has at least 2 years in customer service and a passion for the automotive industry,

Qualifications

• Minimum 2 years of customer service experience preferred.
• Demonstrate strong communication skills to engage customers clearly and effectively.
• Apply good interpersonal skills to build positive customer relationships.
• Show responsibility and ability to work independently.
• Passion for the automotive industry is an advantage.

Responsibilities

• Respond promptly to customer enquiries via WhatsApp, social media, phone, and walk-ins to provide accurate information
• Recommend appropriate automotive paint protection services and packages based on customer needs
• Coordinate vehicle booking schedules, including receiving and collection, to ensure timely service delivery
• Work independently to complete assigned tasks efficiently without supervision
• Maintain accurate customer records and operational reports for business tracking
• Deliver consistent, high-quality customer service to enhance customer satisfaction

Skills

Customer service

Communication

Interpersonal skills

Independent work

Automotive passion

Job description

AUTOMOTIVE SERVICE ADVISOR

Company Overview

We are a leading automotive detailing, paint protection, and car care products distributor in Singapore with over 10 years of experience. Certified as a GYEON studio, we offer professional services, premium products, and training to customers and industry professionals.

Job Summary

You will support customer enquiries and daily operations in our automotive paint protection business, ensuring smooth vehicle bookings and delivering excellent service.

Responsibilities

• Respond promptly to customer enquiries via WhatsApp, social media, phone, and walk-ins to provide accurate information
• Recommend appropriate automotive paint protection services and packages based on customer needs
• Coordinate vehicle booking schedules, including receiving and collection, to ensure timely service delivery
• Work independently to complete assigned tasks efficiently without supervision
• Maintain accurate customer records and operational reports for business tracking
• Deliver consistent, high-quality customer service to enhance customer satisfaction

Preferred competencies and qualifications

• Minimum 2 years of customer service experience preferred
• Demonstrate strong communication skills to engage customers clearly and effectively
• Apply good interpersonal skills to build positive customer relationships
• Show responsibility and ability to work independently
• Passion for the automotive industry is an advantage

Other Information

Suitable for individuals who enjoy interacting with customers and solving problems. Shortlisted candidates may be required to demonstrate their skills and competencies through a practical assessment during the recruitment process.