Service Administrator

Emerson Asia Pacific Private Limited; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A global technology company in Singapore is seeking a Service Administrator responsible for coordinating service activities, managing orders, and ensuring customer satisfaction. Ideal candidates will possess strong organizational skills, proficiency in MS Office, and experience in a dynamic environment. The role requires effective communication and problem-solving abilities. This position offers opportunities for career development in a supportive and inclusive workplace culture.

Benefits

Competitive benefits plans

Flexible time off

Paid parental leave

Qualifications

• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to multitask and work under pressure.

Responsibilities

• Act as primary support for the service team to ensure smooth operations.
• Manage and update the Service Tracker and database.
• Prepare and process Invoices and service reports.

Skills

Organizational skills

Communication skills

Interpersonal skills

Problem solving

Attention to detail

Multi-tasking

Education

Degree/Diploma in Business Studies or related field

Tools

MS Office

SAP

Oracle

Job description

Job Summary

If you are seeking an opportunity to grow in the field of Service Administration, Emerson has an exciting role for you! This position will be responsible for Service Administrative activities per contractual obligations and company internal compliance requirements.

In This Role, Your Responsibilities Will Be:

Service Coordination

• Act as primary support for the service team to ensure smooth operations.
• Coordinate, schedule, and monitor service activities.
• Maintain customer satisfaction by ensuring timely service and resolution of issues.
• Prepare manual Delivery Order for all valves ship out from the workshop.

Order Management & Shipment Arrangement

• Manage and update the Service Tracker and database.
• Monitor progress and ensure completion of service activities.
• Prepare and process Invoices and service reports.
• Upload all relevant service-related emails & documents in the Pressure Relieve Valves (PRV) Order Folder after billing.
• Handles Late Backlog Review & Date Management.
• Handles monthly sales forecast and achieves the target.
• Report monthly service numbers.
• Handles last-minute schedule changes or emergencies efficiently.
• File/upload all the supporting documents to the share‑point order folders in accordance with the record‑keeping guidelines.

Payment collection/negotiation

• Prepare proforma invoice to collect advance payment.
• Work with finance for any credit hold release.
• Invoicing with all the supporting documents.
• Submission of Tax Invoice and supporting documents to the customer.
• Escalates outstanding issues to supervisors when regular follow‑up with the concerned parties does not yield results.
• Any other assignments assigned from time to time by direct supervisor/manager.

Who You Are:

You ask the right questions to accurately analyze situations. You establish clear responsibilities and processes for monitoring work and measuring results. You quickly and decisively take actions in fact‑changing, unpredictable situations. You stage activities with relevant milestones and schedules.

For This Role, You Will Need:

• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Proficiency in using MS Office.
• Problem solving abilities and attention in detail.
• Ability to multitask and work under pressure.
• Knowledge in valves, SAP/Oracle will be an added advantage.
• Be able to work in a dynamic environment.
• Interaction with internal and external personnel.

Preferred Qualifications That Set You Apart:

• Degree/ Diploma in Business Studies, logistic, Engineering with 1 to 2 years experience in similar or related fields will be an added advantage.
• Keen learning attitude and aptitude.

Our Culture & Commitment To You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.