Senior Upscale Restaurant Operations Manager

THAI VILLAGE RESTAURANT PTE. LTD.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

THAI VILLAGE RESTAURANT PTE. LTD. is seeking an experienced operations leader for upscale dining venues. You will manage daily restaurant operations, plan staffing, and develop the team through coaching and mentoring to deliver exceptional service.

The role requires extensive F&B experience, strong sales capabilities, and fluency in Chinese to support menu comprehension and communication with Chinese-speaking customers and partners.

Qualifications

• Minimum 8 years of experience in Food & Beverage service, upscale dining establishments, or luxury Chinese restaurants.
• Experience driving sales, revenue growth, and maintaining strong customer relationships.
• Strong ability to plan manning and operational improvements.
• Proficient in Chinese for menu comprehension and communication with Chinese-speaking customers and partners.

Responsibilities

• Manage and oversee daily restaurant operations and ensure compliance to operations standards and procedures.
• Plan and control manning to meet business needs.
• Develop the team through training, coaching and mentoring with constant interactions.
• Identify areas for improvement in service and food & beverage quality by reviewing service quality audit reports and formulate action plans.
• Handle customers’ requests and feedbacks.
• Liaise with Chef to ensure a consistently good standard of food quality.

Skills

Restaurant operations

Sales & marketing

Customer relationship management

Team leadership

Quality improvement

Job description

THAI VILLAGE RESTAURANT PTE. LTD. is seeking an experienced operations leader for upscale dining venues. You will manage daily restaurant operations, plan staffing, and develop the team through coaching and mentoring to deliver exceptional service.

The role requires extensive F&B experience, strong sales capabilities, and fluency in Chinese to support menu comprehension and communication with Chinese-speaking customers and partners.