Operations Manager (Chinese, Food and Beverage)

FSK Advisory Pte. Ltd.; Singapore; On-site; SGD 70,000 - 120,000; Full time

Job summary

FSK Advisory Pte. Ltd. seeks an experienced Operations Manager to lead daily restaurant operations across Singapore. You will oversee service quality, inventory control, and cost management while guiding staff to deliver a premium dining experience.

The role emphasizes strategic planning, strict adherence to food safety, and collaboration with senior management to drive growth in a fast-paced F&B environment.

Qualifications

• Bachelor’s degree in Hospitality Management or related field (preferred).
• 5+ years of restaurant/hospitality management experience, with at least 2 years in operations.
• Strong understanding of restaurant operations across kitchen and front-of-house.
• Excellent leadership, problem-solving and decision-making skills.
• Proficiency in inventory management, financial planning, and staff scheduling.

Responsibilities

• Operational Management: ensure smooth daily operations with high standards of quality, cleanliness, and service.
• Team Leadership: recruit, train, mentor and evaluate staff across departments.
• Customer Service Excellence: deliver premium dining experiences and handle guest feedback.
• Compliance and Standards: adhere to food safety, hygiene and local regulations.
• Strategic Planning: identify opportunities for growth and drive efficiency with senior management.

Skills

Leadership

Operational Management

Customer Service

Inventory Management

Financial Planning

Staff Scheduling

Compliance & Standards

Strategic Planning

Education

Bachelor's degree in Hospitality Management or related field

Tools

POS systems

Excel

Job description

Our Client:

Our client is a well-known chinese restaurant chain in the F&B industry, with multiple restaurants both locally and in the region. They are actively seeking an individual to join their expanding team, offering an exciting opportunity to become part of a dynamic group focused on achieving both corporate and individual success.

Key Responsibilities:

1. Operational Management:Ensure smooth daily operations, maintaining the highest standards of quality, cleanliness, and service.
   Oversee inventory management, including ordering, stock control, and minimizing waste.
   Monitor and manage all operational costs to meet budget targets.
   
2. Team Leadership:Recruit, train, and mentor a high-performing team across all departments, including kitchen, service, and support staff.
   Foster a positive work environment and promote teamwork and professional growth.
   Conduct regular performance evaluations and address any staffing issues promptly.
   
3. Customer Service Excellence:Ensure all guests receive a premium dining experience through exceptional service and hospitality.
   Handle customer feedback effectively and implement solutions to enhance satisfaction.
   Monitor guest trends and preferences to innovate and improve service offerings.
   
4. Compliance and Standards:Ensure strict adherence to food safety, hygiene, and health regulations.
   Maintain compliance with company policies and local regulations.
   
5. Strategic Planning and Development:Identify opportunities for growth and operational efficiency.
   Work closely with senior management to implement strategic goals and initiatives.
   

Qualifications and Experience:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
• 5+ years of experience in restaurant or hospitality management, with at least 2 years in an operations management role.
• Strong understanding of restaurant operations, including kitchen and front-of-house processes.
• Excellent leadership, problem-solving, and decision-making skills.
• Proficiency in inventory management, financial planning, and staff scheduling.

Key Competencies:

• Exceptional interpersonal and communication skills.
• Ability to thrive in a fast-paced, high-pressure environment.
• Strong organizational skills with a keen eye for detail.
• Passion for delivering outstanding customer service and driving team performance.