IT Support Specialist

TB INVESTMENT HOLDING PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

TB Investment Holding Pte. Ltd. in Singapore is seeking a Senior IT Support Specialist to maintain efficient IT operations across global offices and support day-to-day technical tasks.

The role requires leading regional IT support, managing user accounts and Microsoft 365 services, and coordinating with vendors to deliver reliable infrastructure. You will handle onboarding/offboarding and monitor systems for performance improvements.

Qualifications

• 5+ years of IT support experience, with at least 2 years in a senior or regional role.
• Strong communication skills for cross-cultural and cross-regional teams.
• Highly organised with the ability to manage IT operations across time zones.
• Willingness to provide 24/7 IT support as required.

Responsibilities

• Global Office IT Support: provide senior-level IT support for global offices and coordinate across locations.
• System Administration & User Management: manage Microsoft 365 services and onboarding/offboarding.
• Escalation & Leadership: act as escalation point and develop IT support standards.
• Project Management & Infrastructure Support: lead infrastructure projects and vendor collaboration.
• System Monitoring & Performance: monitor systems and drive improvements and digitalisation.

Skills

Strong communication

Cross-cultural collaboration

Multi-timezone support

Education

Degree or Diploma in IT/CS

Job description

Job Overview

We are a dynamic trading company based in Singapore. Our IT team is essential in managing infrastructure, ensuring smooth system operations, and implementing solutions to support business needs. We are seeking a Senior IT Support Specialist to help maintain the efficiency of our IT systems and support day-to-day technical operations.

Responsibilities and Duties

Global Office IT Support

• Provide senior-level IT support for global offices, ensuring efficient and smooth IT operations across all locations.
• Troubleshoot and resolve complex hardware, software, and network issues, minimising downtime and disruptions.
• Oversee the provisioning, configuration, and lifecycle maintenance of IT equipment across office environments.

System Administration & User Management

• Administer user accounts, permissions, and Microsoft 365 services, ensuring seamless access and collaboration tools for all employees.
• Manage IT onboarding and offboarding procedures, providing efficient setups and deactivation of access.
• Maintain and update an accurate inventory of IT assets across global office locations.

Escalation & Leadership

• Act as the primary escalation point for complex IT-related issues, ensuring quick resolution for regional teams.
• Develop and implement IT support standards, documentation, and best practices across regions.

Project Management & Infrastructure Support

• Lead and support infrastructure projects, including office expansions, system upgrades, and global IT rollouts.
• Collaborate with external vendors to ensure consistent and high-quality service delivery.

System Monitoring & Performance

• Monitor IT systems’ performance and reliability, identifying opportunities for improvement and optimisation.
• Contribute to ongoing digitalisation efforts, enhancing system capabilities and efficiency.

Qualifications

• Education: Degree or Diploma in IT, Computer Science, or a related field.
• Experience: 5+ years of IT support experience, with at least 2 years in a senior or regional role.
• Skills: Strong communication skills, with the ability to support cross-cultural and cross-regional teams.
• Highly organised, self-driven, and capable of managing IT operations across multiple time zones.
• Open to providing 24/7 IT support as required.