IT Support Engineer

SYSTEMSGO (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 42,000 - 56,000; Full time

Job summary

SYSTEMSGO (SINGAPORE) PTE. LTD. is seeking an experienced IT support professional to provide regular and ad hoc assistance for IT infrastructure and desktop applications in a Singapore-based role.

You will troubleshoot and monitor critical issues, coordinate with Team Lead or Service Delivery Manager, and ensure timely resolution with a strong focus on customer service. Immediate availability is advantageous, and experience with Windows/Office 365 is preferred.

Qualifications

• Diploma/Degree in Computer Science/Information Technology preferred
• At least 3 years of experience in IT helpdesk/ticketing system or technical support role, supporting MNC preferred. Some experience in networking setup and support is a definite advantage
• Pro-active, customer focused, and comfortable dealing with end users directly
• Good communication and inter-personal skills, able to describe issues clearly to end users and client management, and report on results effectively
• Comfortable working in a team or individually
• Proficiency in English
• Immediate availability will be an advantage

Responsibilities

• Provide regular scheduled and ad hoc support for IT infrastructure and user desktop applications.
• Troubleshoot, monitor & report on critical problems to the client, Team Lead or Service Delivery Manager until they are resolved.
• Maintain and troubleshoot internal IT infrastructure including PC procurement and setup
• Resolve onsite trouble tickets and end user support issues with focus on customer service
• Support and participate in other ad-hoc Company’s initiatives, assignments and projects.

Skills

Proactive

Customer focus

English proficiency

End-user support

Team collaboration

Problem solving

Education

Diploma/Degree in Computer Science/Information Technology

Tools

Cisco WebEx

Zoom

Logitech devices

Polycom

Microsoft services

Job description

Responsibilities:

• Provide regular scheduled and ad hoc support for IT infrastructure and user desktop applications.


• Troubleshoot, monitor & report on critical problems to the client, Team Lead or Service Delivery Manager until they are resolved.


• Maintain and troubleshoot internal IT infrastructure including PC procurement and setup


• Utilize technical and communication skills to resolve onsite trouble tickets and end user support issues in an efficient manner and with a focus on customer service.


• Support and participate other ad-hoc Company’s initiatives, assignments and projects.

Qualifications

• Diploma/Degree in Computer Science/Information Technology preferred


• At least 3 years of experience in IT helpdesk/ticketing system or technical support role, supporting MNC preferred. Some experience in networking setup and support is a definite advantage


• Pro-active, customer focused, and comfortable dealing with end users directly


• Good communication and inter-personal skills, able to describe issues clearly to end users and client management, and report on results effectively


• Comfortable working in a team or individually


• Proficiency in English


• Immediate availability will be an advantage

Computer Skills

• Client system Microsoft certification


• Windows 11 MCP/MCITP, MCTS/MCDST, MCSA/MCSE highly desirable


• Office 365 environment


• VC support experience on Cisco WebEx / Zooms/ Logitech/Jabra/Polycom etc


• Working knowledge of Microsoft service (AD, DNS, DHCP, WSUS, GPO)

About systemsGo

systemsGo is an established and respected AV & IT Consulting, IT Services and AV & IT Project Management company founded in 1998. We mainly work with multi-national companies as their preferred technology and IT project management partner to help them establish and/or expand their business operations in key Asia locations.
We have offices in Australia, Greater China, Japan, Korea, India and Singapore, and delivery capabilities across other key Asia cities such as KL, Hyderabad, Macau, Bangkok and Melbourne. Whilst your role will be based in Singapore, your client base will reach across the entire Asia / APAC region.