Senior Supervisor / Supervisor Operations (RCC)

lf logistics services pte. ltd.; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

lf logistics services pte. ltd. Singapore is seeking a Warehouse & Logistics Supervisor to oversee movements along the supply chain, coordinate shipment planning and liaise with customers via email and phone for documentation.

You will monitor KPI targets, ensure accurate export and local orders, drive cost control initiatives, and support cross-functional teams while maintaining high safety and process compliance across warehousing and shipping operations.

Qualifications

• Degree in Logistics/Shipping/Supply Chain/Warehouse Management and/or Industrial Engineering.
• 3–5 years of relevant warehouse/logistics/freight forwarding experience.
• Experience in order customer service, shipping process and documentation.
• Strong interpersonal and communication skills, able to work in fast-paced environment.

Responsibilities

• Supervise movements along the supply chain.
• Plan shipments via multiple modes and monitor orders.
• Liaise with customers for documentation and admin matters.
• Coordinate warehouse and shipping with IT, Customs, Transport.
• Ensure compliance with safety and process standards.
• Monitor KPIs and drive cost control and timely delivery.
• Follow up on operations issues and ensure closure.

Skills

MS Excel

WMS system

Interpersonal skills

Problem solving

Team player

Fast learner

Communication

Education

Degree in Logistics/Shipping/Supply Chain/Warehouse Management and/or Industrial Engineering

Tools

MS Word

MS Excel

WMS system

Job description

Duties and Responsibilities:

• Supervise all movements along the supply chain.
• Monitor day to day order and handle shipment planning via different mode of transportation for Key Customer
• Liaise with customers via e-mail & telephone for all documentation and administration matters.
• Communicate and coordinate warehouse and shipping related matters with functional department such as IT, Customs Brokerage, Transport and Freight.
• Understand the application of shipping related documents such as FTA Documents, MSDS, etc.
• Understand the application of warehousing management system and importance of linkage with all shipping related matters.
• Ensure Key Performance Indexes are met for all activities.
• Follow up closely with customers on operations issues, discrepancies and damages.
• Follow up closely with internal team on rectifying operations issues, discrepancies and damages, and ensure closure.
• Supervise and ensure export shipments/local orders, including documentation are delivered accurately and on time.
• Monitor warehouse productivities and drive cost control initiatives and order fulfillment
• Identify areas of improvement and establish innovative or adjust existing work procedures and practices.
• Ensure high standard on Safety and process compliances.
• KPI reporting
• Perform other job-related functions as and when assigned by the Team Lead/Manager.

Requirements

• Degree in Logistics/Shipping/Supply Chain/Warehouse Management and/or Industrial Engineering
• At least 3-5 years of relevant working experience in warehouse/logistics/freight forwarding.
• Experience in order customer service, shipping process and documentation.
• Willing and Fast Learner with good interpersonal skill
• Ability to work in fast pace and dynamic environment
• Ability to think quickly and perform problem solving tasks, even with changing conditions
• Service oriented and a team player
• Competent in MS Word, MS Excel (VLOOKUP & Pivot Table) and WMS system