Senior Supervisor / Supervisor – Operations (RCC)

LF LOGISTICS SERVICES PTE. LTD.; Singapore; On-site; SGD 38,000 - 62,000; Full time

Job summary

LF LOGISTICS SERVICES PTE. LTD. in Singapore is seeking a proactive logistics professional to supervise end-to-end supply chain movements in a fast-paced environment. You will coordinate shipments across multiple modes, ensure on-time delivery, and maintain accuracy of documentation.

You will liaise with customers, internal teams, and external partners, drive process improvements, monitor KPIs, and uphold safety and compliance standards while maintaining high service quality.

Qualifications

• Degree in Logistics/Shipping/Supply Chain/Warehouse Management.
• 3–5 years of relevant working experience in warehouse/logistics/freight forwarding.
• Experience in order customer service, shipping process and documentation.
• Proficient with MS Excel and WMS.

Responsibilities

• Supervise all movements along the supply chain.
• Monitor day to day order and handle shipment planning via different mode of transportation for Key Customer.
• Liaise with customers via e-mail & telephone for all documentation and administration matters.
• Communicate and coordinate warehouse and shipping related matters with IT, Customs Brokerage, Transport and Freight.
• Understand the application of shipping related documents such as FTA Documents, MSDS, etc.
• Understand the application of warehousing management system and linkage with shipping matters.
• Ensure Key Performance Indexes are met for all activities.
• Follow up with customers on operations issues, discrepancies and damages.
• Follow up with internal team on rectifying operations issues and ensure closure.
• Supervise export shipments/local orders and ensure documentation is delivered accurately and on time.
• Monitor warehouse productivities and drive cost control initiatives and order fulfillment
• Identify areas of improvement and establish updated procedures and practices.
• Ensure high standard on Safety and process compliances.
• KPI reporting
• Perform other job-related functions as assigned by the Team Lead/Manager.

Skills

Logistics Management

Supply Chain

Customer Service

Team Coordination

MS Excel

WMS

Education

Degree in Logistics/Shipping/Supply Chain/Warehouse Management

Tools

MS Word

MS Excel (VLOOKUP & Pivot Table)

WMS System

Job description

Duties and Responsibilities:

• Supervise all movements along the supply chain.
• Monitor day to day order and handle shipment planning via different mode of transportation for Key Customer
• Liaise with customers via e-mail & telephone for all documentation and administration matters.
• Communicate and coordinate warehouse and shipping related matters with functional department such as IT, Customs Brokerage, Transport and Freight.
• Understand the application of shipping related documents such as FTA Documents, MSDS, etc.
• Understand the application of warehousing management system and importance of linkage with all shipping related matters.
• Ensure Key Performance Indexes are met for all activities.
• Follow up closely with customers on operations issues, discrepancies and damages.
• Follow up closely with internal team on rectifying operations issues, discrepancies and damages, and ensure closure.
• Supervise and ensure export shipments/local orders, including documentation are delivered accurately and on time.
• Monitor warehouse productivities and drive cost control initiatives and order fulfillment
• Identify areas of improvement and establish innovative or adjust existing work procedures and practices.
• Ensure high standard on Safety and process compliances.
• KPI reporting
• Perform other job-related functions as and when assigned by the Team Lead/Manager.

Requirements

• Degree in Logistics/Shipping/Supply Chain/Warehouse Management and/or Industrial Engineering
• At least 3-5 years of relevant working experience in warehouse/logistics/freight forwarding.
• Experience in order customer service, shipping process and documentation.
• Willing and Fast Learner with good interpersonal skill
• Ability to work in fast pace and dynamic environment
• Ability to think quickly and perform problem solving tasks, even with changing conditions
• Service oriented and a team player
• Competent in MS Word, MS Excel (VLOOKUP & Pivot Table) and WMS system