Account Operations Assistant Manager

Crane Worldwide Logistics (S) Pte Ltd; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Crane Worldwide Logistics (S) Pte Ltd in Singapore is seeking a logistics professional to support the Operations Manager in daily planning, workload prioritisation and end-to-end shipment execution, ensuring SOPs are followed and operational exceptions are resolved promptly.

The role emphasises SLA/KPI management, cross-functional coordination, governance of SOPs, and data-driven reporting to drive performance, efficiency and customer service.

Qualifications

• 3–5 years of experience in freight forwarding, logistics operations, or control tower.
• Strong knowledge of airfreight and multimodal logistics operations.
• Good understanding of SOPs, SLAs, KPIs, and shipment visibility.
• Strong Excel skills including pivot tables and data cleaning.
• Ability to analyse data and translate findings into actions.

Responsibilities

• Operational Planning & Execution – support daily planning and end-to-end shipment execution.
• Performance & SLA Management – monitor KPI performance and coordinate recovery actions.
• Customer & Escalation Management – lead escalations and support customer communications.
• Process Governance & Continuous Improvement – maintain SOPs and drive corrective actions.
• Team & Manager Support – coordinate daily Control Tower activities and guide staff.
• Reporting & Business Analytics – prepare management reports and provide operational insights.

Skills

Logistics operations

SLA/KPI management

Data analysis

Communication

Team coordination

Problem solving

Education

Diploma in Logistics, Supply Chain Management, Business, or related discipline

Tools

Excel

Job description

Key Responsibilities

• Operational Planning & Execution – Support the Operations Manager in daily planning, workload prioritization, and end-to-end shipment execution, ensuring compliance with customer SOPs and timely resolution of operational exceptions.
• Performance & SLA Management – Monitor and drive SLA/KPI performance, identify service gaps and trends, coordinate recovery actions, and support operational performance reviews.
• Customer & Escalation Management – Lead operational escalations, coordinate cross-functional stakeholders, and support customer meetings, reviews, and critical shipment communications.
• Process Governance & Continuous Improvement – Maintain operational SOPs and reporting standards, lead RCCA and corrective actions, and identify opportunities to improve efficiency, data accuracy, and service quality.
• Team & Manager Support – Coordinate daily Control Tower activities, provide guidance to Operations Specialists, support manpower and workload planning, and act as the Operations Manager’s delegate when required.
• Reporting & Business Analytics – Prepare management and customer reports, ensure data accuracy, and provide operational insights to support decision‑making, risk management, and continuous improvement.

Requirements

• 3–5 years of experience in freight forwarding, logistics operations, control tower, key account operations, customer service, or transport coordination.
• Strong airfreight and/or multimodal logistics operational knowledge, including shipment execution, carrier coordination, documentation flow, milestone tracking, and exception management.
• Good understanding of SOPs, SLAs, KPIs, shipment visibility, and customer service performance expectations.
• Strong Excel skills, including pivot tables, lookup formulas, data cleaning, and basic dashboard/report preparation.
• Ability to analyse operational data, identify trends or service gaps, and translate findings into practical actions.
• Strong communication skills with the ability to interact professionally with customers, country teams, carriers, vendors, and internal stakeholders.
• Comfortable working in a fast‑paced, high‑pressure environment with tight deadlines and high customer expectations.
• Experience supporting customer reviews, performance reporting, or QBR preparation will be an advantage.
• Diploma in Logistics, Supply Chain Management, Business, or a related discipline preferred.