Senior Spa Revenue & Guest Experience Lead

Far East Hospitality Management (S) Pte Ltd; Singapore; Vor Ort; SGD 36.000 - 48.000; Vollzeit

Zusammenfassung

Far East Hospitality Management (S) Pte Ltd is seeking a Senior Spa Executive for Oasia Resort Sentosa to drive spa revenue through strategic scheduling and upselling while delivering exceptional guest care. You will guide treatment recommendations and maintain up-to-date product knowledge, ensuring memorable guest experiences across the spa.

The role requires strong communication, a professional demeanor, and willingness to work shifts, including weekends and public holidays, to support spa

Qualifikationen

• Relevant certification in Spa Services.
• At least 1 year of relevant experience.
• Excellent communication and interpersonal skills.
• Willing to work shift hours including weekends and public holidays.

Aufgaben

• Maximising the revenue in the spa through effective scheduling, yield management and sale.
• Maintain sound treatment and retail knowledge with the ability to accurately describe benefits and prices.
• Actively recommend products and provide further consultation to guests to ensure that sales are closed on product recommendation made by the therapists
• Acts as an Ambassador for the spa to ensure outstanding guest relations by the brand protocols and genuine care and attention to detail
• Conduct spa tours for all guests, including VIPs and prospective members. Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues
• Respond to all guest enquiries promptly and efficiently. Maintain cleanliness, presentation and organisation of the reception area
• Ensure that adequate supplies of all public information material are available and in immaculate condition

Kenntnisse

Spa knowledge

Upselling

Guest relations

Communication

Shift work

Ausbildung

Spa certification

Jobbeschreibung

Far East Hospitality Management (S) Pte Ltd is seeking a Senior Spa Executive for Oasia Resort Sentosa to drive spa revenue through strategic scheduling and upselling while delivering exceptional guest care. You will guide treatment recommendations and maintain up-to-date product knowledge, ensuring memorable guest experiences across the spa.

The role requires strong communication, a professional demeanor, and willingness to work shifts, including weekends and public holidays, to support spa