Senior SMB SaaS Account Executive - China

Zendesk, Inc.; Singapore; Hybrid; SGD 90,000 - 140,000; Full time

Job summary

Zendesk, Inc. is seeking a Senior SMB Account Executive to grow our Greater China client base from Singapore. You’ll hunt for new opportunities, close deals, and expand existing relationships across SaaS products, using data insights to target and tailor value propositions.

You’ll collaborate with cross-functional teams, maintain a strong forecast, and drive a robust pipeline while aligning to customers’ goals. Fluency in English and Mandarin is required; Cantonese is a plus.

Qualifications

• BA/BS degree or equivalent experience required.
• At least 2 years of B2B sales or channel sales experience, preferably in SaaS.
• Bilingual proficiency in English and Mandarin; Cantonese a plus.
• Experience managing and expanding relationships at various levels.
• Strong presentation, negotiation, and deal closing skills.
• Experience with territory planning.
• Familiarity with Salesforce, Clari.

Responsibilities

• Drive top-line revenue growth by acquiring new customers and developing strategies for account expansion.
• Manage and nurture customer relationships ensuring high satisfaction levels.
• Cross-sell products/services to existing customers to optimize account revenue and profitability.
• Use data insights, customer intents, and adoption history to effectively prospect new clients.
• Understand and convey the benefits of Zendesk products, aligning them with customers’ business objectives to ensure customer satisfaction and product expansion.
• Lead competitive sales cycles utilizing strong communication skills and value selling to articulate compelling business cases.
• Consistently develop a robust pipeline of qualified opportunities accurately tracking details and sales stages in Salesforce.
• Collaborate with internal teams to enhance sales strategies and streamline sales execution.
• Exceed weekly and monthly activity and pipeline KPIs.

Skills

B2B sales

SaaS

Mandarin & English

Relationship management

Negotiation & closing

Sales forecasting

Territory planning

Education

BA/BS degree or equivalent experience

Tools

Salesforce

Clari

Job description

Zendesk, Inc. is seeking a Senior SMB Account Executive to grow our Greater China client base from Singapore. You’ll hunt for new opportunities, close deals, and expand existing relationships across SaaS products, using data insights to target and tailor value propositions.

You’ll collaborate with cross-functional teams, maintain a strong forecast, and drive a robust pipeline while aligning to customers’ goals. Fluency in English and Mandarin is required; Cantonese is a plus.