Senior SMB SaaS Account Executive – Greater China

ZENDESK SINGAPORE PTE. LTD.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Zendesk Singapore PTE. LTD. is seeking a Senior SMB Account Executive for the Greater China Region. You will hunt for new opportunities, close deals, and grow our SMB base across SaaS offerings, focusing on customers in Greater China.

You will build relationships cross-functionally, use data to identify opportunities, and maintain a robust pipeline in Salesforce. This hybrid role requires Mandarin-English proficiency and a proactive, growth-focused mindset.

Qualifications

• 2+ years of B2B sales or channel sales experience, preferably in the SaaS industry with a proven record of exceeding sales targets.
• Bilingual proficiency in English and Mandarin is required; Cantonese is a plus.
• Excellent presentation, negotiation, and deal-closing skills.
• Experience managing and expanding customer relationships at various levels.
• Strong prospecting and customer outreach capabilities.
• Entrepreneurial spirit with collaboration and growth mindset.

Responsibilities

• Drive top-line revenue growth by acquiring new customers and developing strategies for account expansion.
• Manage and nurture customer relationships ensuring high satisfaction levels.
• Proactively identify and pursue opportunities to cross-sell additional products to existing customers.
• Use data insights and adoption history to prospect new clients.
• Articulate Zendesk product benefits aligned with customer objectives for expansion.
• Lead competitive sales cycles with value selling and strong messaging.
• Maintain a robust pipeline and accurately track sales stages in Salesforce.
• Provide accurate forecasts and aim to exceed revenue goals.
• Collaborate with internal teams to refine sales strategies and execution.
• Meet or exceed weekly and monthly activity and pipeline KPIs.

Skills

B2B sales

SaaS sales

Relationship management

Negotiation skills

Deal closing

Forecasting

Cross-functional collaboration

Sales process

Education

BA/BS degree or equivalent experience

Tools

Salesforce

Clari

Job description

Zendesk Singapore PTE. LTD. is seeking a Senior SMB Account Executive for the Greater China Region. You will hunt for new opportunities, close deals, and grow our SMB base across SaaS offerings, focusing on customers in Greater China.

You will build relationships cross-functionally, use data to identify opportunities, and maintain a robust pipeline in Salesforce. This hybrid role requires Mandarin-English proficiency and a proactive, growth-focused mindset.